Earthbound Trading Co. 6170 West Grand Avenue, Gurnee, IL 60031

"Amazing place! Always have really cool stuff!"

"I've been here a handful of times in the last few months. The staff is always incredibly friendly, offers help but doesn't bother you, and the selection of items is rather nice."

"I have been a long time customer of this location with few issues. Yet recently one of the clerks, a middle aged woman, has made me never want to return. Her attitude towards me was awful. She was rude, short tempered, and unhelpful. I'm not sure what her issue was, but it is highly unprofessional to take it out on a customer unwarranted."

"I had the opportunity to work with Debi while shopping for a gift. She was amazing!! She had the best customer service skills, she was not pushy and the greatest part - she is really excited about the products she sells. When you have an employee actually stand behind a product, it speaks volumes. Thanks again Debi!"

"I have shopped at Earthbound in three states, it's one of my favorite places. However, this location has fast become the exception. We were not greeted by any of the three employees who were standing there chatting when we came in. While we were looking at an expensive item near the employees, one of the women reached between us and the item and pointed to some smaller (and not exactly the same) items stating "These are $30." We spent a long time in the store as I was looking for a birthday gift (a stone I was being rather picky about) and several times when looking at the smaller items we were asked "Can I help you?" But only when looking at small items. When I finally chose and we rang out the woman at the register (the same one who had pointed out lower cost items) said "Oh, is that all?" and even though my companion tried to make small talk the woman ignored us, turned to say something to her coworkers, and did not say another word to us. As we left, we were the ones saying have a nice day. I did not appreciate the assumption we would be looking for cheap items nor the constant eyeing as if they thought we were stealing. Above all, the comments made were highly inappropriate for customer service. While on this visit I did not spend a large amount and only bought one small item - it is the ONLY time I have bought only one item on a visit to Earthbound. I generally spend several hundred dollars per visit and go every few months. Greatly saddened this is the only Earthbound within several hours of me as the experience is one of stores I do not return to. I do not plan on returning to this branch nor do I recommend it to anyone."