Midas 1804 Army Trail Road, Hanover Park, IL 60133

"The Manager Rene, and Midas staff have always done a great job getting my care needs taken care of accurately and timely. I think they show great customer service to all who come to this location."

"Great shop- provided detailed information to include showing & explaining problems. They helped me prioritize work The job performed was great - I’m very satisfied. The shop offers Midas deals & military (active & veteran) discounts. Staff was great - courteous & professional. Very customer service oriented"

"Serious Concerns Regarding Appointment Handling at Midas Hanover Park I am writing to bring to your attention the issues I encountered with my recent appointment at Midas in Hanover Park. I booked a 3:30 PM time slot online, and despite receiving an email stating that I would be contacted within 30 minutes for confirmation, there was no communication. Upon reaching out to the store, I was shocked to learn that my 3:30 PM appointment could not be honored because, according to the staff, that specific time was reserved solely for drop-offs scheduled for the next day. This discrepancy between the online booking system and the actual policy is highly concerning. Misinformation and a lack of adherence to promised confirmation timelines have led to a frustrating experience. I hope that Midas Hanover Park addresses these issues promptly to enhance customer satisfaction and prevent such discrepancies in the future."

"Went in today for an oil change. I made an appointment the previous night at around 6:30 pm. I received a prompt call back confirming my 10:30 am appointment for a standard oil change. The office was comfortable, the staff was attentive, and I was out within an hour. Compared to competitors I’ve visited in the past, I was impressed and completely satisfied with my experience."