Forever 21 5 Woodfield Mall, Schaumburg, IL 60173

"Perfect customer service at Woodfield, Schaumburg, IL. Paulina, the Store Menager is very professional, knowledgeable, MJ is always very helpful and a very friendly Leova in the fitting room. With out those 3 best, hardworking employees that store won't be the same."

"This place is a sweat shop. Literally they don't have any ac and they won't fix it. Almost passed out in the dressing room. Feel really bad for the employees. One cashier told me it's been like that for months and all they have are cheap ac machines that don't really blow out cool air. This place should be reported to the health department working conditions are horrible."

"Genuinely, the worst customer service at this forever 21 store. Two times I’ve been denied entry into the store. The employees tell you the store is closed yet, their hours show they are open and with people still shopping in the store. I checked the time and told the employee it shows hours of operation say it’s open. He stood in my way and told me that they are actually closed. We’re talking up to 30 minutes early! I would understand if it was 2, or 5 minutes, but half an hour! The other time this happened I asked if I could speak to the manager and he said he was the manager. I’m surprised this issue has not been addressed and no one else has complained about this. While the mall is open, this store is turning away customers. The fitting rooms are always dirty with dust, tags, and clothes on the floor. You have to wait long for the fitting rooms if you find someone to assist you. Employees make you feel like you’ve inconvenienced them, just straight rude. The layout of the store is a mess and overwhelming. Yes, once in a while you have those rare and cheap finds, however you do sacrifice quality. Check out lines are long and by the time you get to check out, your helped (if you can call it that) by a disgruntled employee that would rather be doing anything else but help you. To reiterate, the customer service is truly garbage. If you are employed, and getting paid, to work at a retail store, and are given a shift, you should work that said shift. Not block paying customers from shopping because you want to go home early."

"I love this store! It's always the first place I go to when I'm at the mall. Make sure to check out the clearance section, all lot of times you'll find really good stuff. I got 2 six dollar hoodies and they are very good quality. The skirts are a little bit short for me to wear at school unfortunately. :( But other than that this store is really awesome!"