Firestone Complete Auto Care 2521 Plainfield Road, Joliet, IL 60435

"Beware: Firestone in Joliet - A Disappointing Experience Rating: ⭐ I recently visited Firestone in Joliet to get air in my tire, but what followed was an unsettling experience. Upon inspection, they claimed that all four tires were riddled with nails and staples, rendering them irreparable. Shockingly, they presented me with a bill totaling $1318.12. Feeling suspicious, I sought a second opinion at Belle, just down the street. At Belle, I encountered honesty and integrity. They confirmed that only two tires required attention. Remarkably, they repaired one tire free of charge, as per their motto: if it's fixable, it's free. The other tire had sidewall damage, precluding repair, but Belle didn't push me to purchase a replacement from them. This stark contrast between Firestone and Belle left me deeply disappointed. It raises concerns about Firestone's integrity and prompts me to question what else they might have misled me about. It's evident that Firestone prioritizes profit over honesty, earning them the unfortunate label of "snakes" in my book. Beware and seek a second opinion before entrusting Firestone with your vehicle."

"I was told with my purchase of two tires and an oil change that I would also get a free tire alignment. This was the deciding factor as to why I purchased tires from Firestone. However, it seems I was misinformed, and ‘free tire alignment’ actually meant free alignment check. I was given excuses as to why I must have misunderstood, and wasn’t even given an apology after I was denied the tire alignment. As someone who isn’t familiar with cars, this feels very predatory. Would not recommend taking your car here."

"Techs were very thorough with the inspection, did not try to sell me on anything thing I did need, the Manager did a great job going over the results. This is my 3rd time there and will go back when needed."

"Harry did a great job listening to the problem and coming up with a good game plan to spot and fix the problem. I was treated with respect not only as a customer but also as a person."

"Fantastic shop that does everything except transmissions. Very friendly and helpful staff. You can sometimes hear them singing and goofing around in the back, which I LOVE. This was also the shop my in-laws used for many, many years and I can see why. They'll get my business as long as I'm in town."