Update Heating and Cooling Services

"Brian was punctual, very professional and kind. He gave some excellent tips on which filters to purchase for your furnace and how often you should replace them. I would patronize his business again if necessary."

"Installed all new furnaces and AC units in our home. We've also had them come out for a few maintenance visits. They are always friendly and quick to respond. They do great work and we will continue to use them for anything heating/cooling related."

"Terrible experience, terrible communications. My furnace is only functioning intermittently for a week now with temps dropping into the 50s. Update has been out, twice, no resolution. The last time the tech was there was Tuesday and they said I'd receive a call on Wednesday morning, with a plan to address the issue. It's 2 days later, no phone call, no email. I had to contact another company because it's getting cold in the house and I don't think Update is ever going to call. "UPDATE" The owner, Jason, just called me and yelled at me because of my "impatience." My house has been without consistent heat for 6 days now, with temps in the 50's and the fact that they haven't fixed it, nor called as promised is "my problem." He literally accused me of being impatient, even though they didn't return calls as committed. He has taken zero accountability. Furthermore, he said, "We have 18,000 customers, I don't care about 1 customer." Clearly, that final statement is true. Update does not care about 1 customer who hasn't had consistent heat for a week. Hopefully YOU aren't that one customer. If you check out the reviews on Yelp, you'll see that this treatment by the owner is consistent with what a lot of people have experienced. Rude, tons of attitude, blaming everyone else. BTW, at the beginning of the call he said, "Your furnace is out of warranty" so the OEM wouldn't do anything. Then he changed the story to "I was going to get you a free new furnace because I know people at Carrier." Well, which is it?"

"Chris did an outstanding job with the replacement of my hot water heater. He was very thorough explaining everything that would have to be done. When he ran into some problems, he went above and beyond to get it corrected! I am very pleased with the service I received from Update Heating!"

"I had 2 furnaces go out at the same time. The tech offered an affordable solution and was able to use warranty for the gas exchange on one unit and found the minor issue on the other unit. I’m so grateful. As a single mom with a daughter attending university out of state, I didn’t know what I was going to do in this situation. But Thank you Lord for a company with integrity who cares about their clients."