Home Services at The Home Depot

"I love the people who work at this store. There is an older guy who is just as sweet and cool as could be. However, the service people they send out for doors or windows or other home services, we have had bad experiences with those subcontractors. Poor communication and lack of accountability."

"Ordered a front door made by Feather River with Mundelein, IL, Home Depot, including home install. >$1,500. To start things off, we got called saying there was a problem with our payment, so would have to pay again. We paid second time. Of course we got charged TWICE! But no payment in the Home Depot system. This delayed affairs for over 1 week. Took 2 weeks to get a refund. Next, came the FIRST! install. Awful, cracks on door, broke some of the frame and replaced with cheap timber, marks on floor, marks on door. Looked like a second hand door once they where finished with it. Got it inspected, and turns out door was bad quality. Replacement ordered. After about 1 month, got 3 calls over 1 week asking that I pickup the door myself. Even a visit to store did not solve this! Explained each time we paid for installation. Lost another week! This time on day of SECOND! install, got call from installer saying he does not recommend installing this door. Threshold was not square, structurally not sound, and installer was not happy with quality of door. Went in store asking how we should resolve this. Got a blank look. I asked for a different manufacturer since we had two issues with 2 doors already. Went away, Al produced a quote, and I came to pick it up/discuss a few days later. This time I was greeted by an extremely rude and aggressive employee called Josh saying this was not a Home Depot problem. Feather River doors are good quality. They produced a new quote but wont be as good as original door. Very aggressive and rude. I walked away in shock with how I just had been treated, with my new quote in hand, and zero confidence that Home Depot can solve this issue. It has now been over 3 MONTHS, and I do not have the product I originally paid for. Add to that, no end in sight either. All I can say is AVOID doing business with this Home Depot!! J."