Panera Bread 7361 Lemont Road, Downers Grove, IL 60516

"I really need to speak this time. I love Panera bread but this location has been a joke. It was 1 night I was having dinner with my friend They were supposed to close at 9pm. We are still eating at 8:40 by 8:55. They turn the dinner lights Area off on us. Without telling us. Oh, we are about to be closed. Today I ordered a bagel they took 20 minutes to make it. How hard is it to make a toast bagel. I really will not recommend this location at all."

"Today I was at this location and Delaney was working the register. She is always so friendly. I love to see the workers that have been there for years because the place always runs better. The coffee machines are always working and everything is stocked. I always see new staff but they don't compare to the veteran staff who are always friendly faces and know their customers by name. This friendly atmosphere is what makes Panera different from other coffee places so I hope they dont change the staff because pretty much everything else has changed from the original Panera that was on 75th near Walmart, then they moved to the location that was previously across the street, and this new location is not as nice. I know it has a drive thru but its uncomfortable and the cafeteria tables are really awful and there is literally no place to set your coffee cup so you can put cream in it. Apparently, Panera moved from its old location to this location because there would be more room and they could have a drive thru. But besides the drive thru the inside is not built to be inviting. There are constant coffee spills and drink spills because there was not enough room made at the drink area. I can't believe a manager has not found some small table to put near the drinks where customers could set down their cups. If all the tables are taken, this is a huge problem. Please fix some of these issues because I loved the location prior to this one and there are some solutions for these issues. I do love the coffee club and coming in every day."

"This place is ridiculous. I order Panera almost every day and 90% of the time they get it wrong. Today was the worst when I decided to try their breakfast menu. DISGUSTING. EVERYTHING IS DRY OVER COOKED AND YOU COULD BARELY choke it down. Threw it all the way."

"Our family of 4 decided to grab dinner as it was getting late. I was shocked to find out how tiny their portions were at this location. (First time going thru their drive-thru).They were out of tomatoes for their turkey BLT (told us last minute); my pick 2 with chicken Caesar salad had the butt-end of the head of lettuce in it; also check out the size difference between the cup and the "bowl" and sadly, the kids grilled cheese was laughably small. Oh and no spoons so good thing I was picking it up to bring home. What is going on at Panera?! I've never seen such small portions for the price."

"For some reason the coffee was not good here during our visit. The Vanilla lattes did not taste like vanilla at all and unfortunately I spent an additional $0.75 for an "extra" pump of vanilla which did literally nothing to make my Latte taste better. Was not happy with the coffee here during this visit, but the Asiago Breakfast sandwiches were amazing as usual."