Firestone Complete Auto Care 2437 Randall Road, Carpentersville, IL 60110

"I came in for a blown out fuse for cigarette lighter and a patch on my tire. They didn’t do anything except put on my spare tire. Charged me $30. If I knew they were going to charge me for something that easy especially since they didn’t fix anything. I would’ve just gone somewhere else and put the spare on myself. Will not come back again. I don’t recommend this location."

"I came in requesting a number of services I did not need. Rather than moving forward with the services, they advised me to wait. I consider this outstanding service! Many automotive service outlets would just do the service. I have already recommended you to my son and he is going to use you too!"

"My son went up to this place a week ago and talked to a mechanic that told him it would be 10 dollar to free to check his tire. So, my son decided to make an appt. Today when he got there he told the manger Wayne what he and his mechanic had talk about. Mr. Wayne told my son how he heard wrong and refuse to honor what his mechanic told my son. Then let my son leave on a bad Tire. Will never use this place again."

"My wife and I have been taking our cars to this Firestone location for service and tires, for more than 12 years. They have consistently provided fast first rate service, done right the first time. They have never tried to upsell us or replace parts unnecessarily. Same thing this visit - a part that was on the original estimate was found to not need replacement and was removed from the invoice, greatly reducing the cost. They consistently earn and maintain our trust through their ethical practices. Many thanks!! Firestone tires have also been a good value for us during this time."

"FIRST AND LAST TIME I WILL EVER GO TO FIRESTONE: This entire 8 day long ordeal was the worst experience I have ever had to deal with. I took my 2017 kia forte in to get a diagnostic for a check engine light ($120) turns out I needed a new timing chain I was quoted at $($1220) for the diagnostic and timing chain replacement, which was fine. A day later I get a call that they want to install new spark plugs and do an oil change and was told changing them would help. I was a bit annoyed the price keeps increasing but agreed to get them changed and oil swapped for an overall rate of ($1,840) Then I call on a Friday to check up on it because that’s the day that they had told me the vehicle should be ready - I was told everything was installed and running but that they wanted to NOW replace the timing chain sprocket, I asked if I absolutely needed to do it because I planned on taking this car to trade into the dealership 4 miles down the road. They said that’s okay and that I could pick it up and I told them to hold off on installing that part because I was at work and needed to clear some things up. 30 minutes later I get a call telling me that they absolutely will not be able to let me pick the car up until the following day because they need to install the part. I was annoyed at this point because I had already agreed to every single upsell they wanted and I was in a hurry to trade this car in. They then quoted me a total of ($2,400) which seemed absurd. I expressed my extreme disappointment and dissatisfaction with the price and service received. I got a call within 20 minutes from the manager who then lowered the price to ($1,940) total and offered 3 free oil changes to compensate for the whole ordeal. I agreed to this price and was told it would be ready the following day, which it was. However I get to the shop and am informed of a new ticking sound that had developed while in the shop and after I paid, I get into my car to take it to the dealer and discovered the car now idles extremely hard and the ticking is so loud I can hear it over the radio at a loud volume. The ticking was not there prior to driving it to the shop and the car itself while driving was actually a whole lot smoother before I took it to Firestone. I NEVER got a business card from the manager or was offered the free oil changes I was told I would receive over the phone the day prior to picking up my now slightly fixed car - overall I paid almost $2,000 to have my car HALF repaired and pretty much in worse condition than when I brought it in. They over quoted and apparently had almost $600 worth of wiggle room which is insane. !!!!!!!!!! ****EVEN THE KIA DEALER MECHANICS TOLD ME I SHOULD TAKE MY CAR BACK TO FIRESTONE BECAUSE IT WAS NOT FIXED CORRECTLY **** !!!!!!!!!!!!!!! I WILL NEVER return to any Firestone location, and I will tell EVERY SINGLE person I meet to never go as well. The service was a horrible - communication was non existent - they upsell everything - TAKE ADVANTAGE of people who are in need of guidance and help - and overall can’t get the job done right. UNBELIEVABLE. I will be reaching out to corporate to let them know and everyone else who reads this know I received some of the worst service ever at this location and THE JOB WAS NOT DONE CORRECTLY. this was a WASTE of my hard earned money and very limited time. Absolutely made me sick to my stomach when the Kia techs told me I should bring the car back and have it serviced properly. Thanks for nothing FIRESTONE. I hope this gets read and addressed properly by upper management. THE EMPLOYEES who “assisted me through all of this were STEVE and WAYNE. STAY AWAY FROM THIS PLACE IF YOU CARE ABOUT YOUR CAR, TIME AND HARD EARNED MONEY."