Charleys Cheesesteaks

"I technically like the food here but it's just so underwhelming. The only thing I can think of is that the sandwich I got was just not that juicy. It needs barbecue sauce or some kind of sauce to add moisture to the food. I shouldn't have to rely on my drink to remove the dryness of the food. Also the food costs more than the other businesses around it, but you do get more food. I get why it cost more, but then at the same time when your sandwich is super dry and you're not that tempted to finish it what's the point?"

"All of the employees who knew what they were doing have left the building. The _only_ pro to this place is that they actually cut the sandwich _after_ the fillings have been put in; rather than cutting the bread, first, then putting the filling on. That latter action annoys me, to no end. I have to get a plastic knife and cut the filling, in order to pick up the sandwich without losing filling. I ordered their limited time Bacon Chipotle Chicken. It sounded so delicious. This was drowning in _SO_ much Chipotle Ranch that the bread was falling apart as I attempted to pick up the sandwich. And the bun is _toasted_. I had to throw away the other half of the sandwich. I could not pick up any of it, with hands. It just dis-integrated. I paid almost $13 for a half-sandwich and a medium drink. The guy at the grill just blasted the chicken/onion/cheese with so much chipotle ranch, that it just soaked the bun and made the sandwich un-edible due to mush. Never coming back."

"Terrible. Been couple months, but the sandwich I got 2 times were both soooo salty that I couldn’t finish. Since I like Charley’s, I gave the benefit of doubt the first time, but I was wrong. The guy needs to calm down with the salt/seasoning shaker."

"Went here for lunch today (March 23, 2021) with my husband. We ordered plain subs meaning no lettuce, tomato, or mayo. We explained that we only wanted meat and cheese, and both wanted regular sizes. The worker put the size in wrong by mistake and then fixes it. We hear the sub makers yell "of course they changed their mind it's a regular now!" We get our subs and they both are covered with mayo and stuff, which was fine until they were rude about it, the lady basically yelled at me telling me to tell her what's wrong and what I need on it... They just scrapped it off of my husband's but remade mine. Overall the food was decent but staff very rude."

"Just witnessed the worker be so rude to the little old man in front of me, whom is probably a veteran, since we were on base. Anyways, he wanted to order the regular Philly cheese steak, which is a #1. He told her he wanted a #1, she asked him if he wanted the drink and fries, he said no, then she told him "then you need to not say you want a #1 if you just want the sandwich" Never is it okay to have an attitude with a customer like that. I will be filling out every form I need to to try to not have that situation happen again. I won't publicly say the workers name on here."