McDonald's 7617 Rt 14, Crystal Lake, IL 60012

"Missed many items on my order and didn’t check because it’s common sense? Oh wow I guess going forward better check!!!!!!!"

"As a regular at McDonald's, I'm generally pleased with the quick service and consistent quality of the food. Their fish fillet and fries are is something that I get in from time to time. The restaurant is usually buzzing with energy, and it's a convenient spot for a quick bite. However, my recent visit the bathrooms were not well-maintained, which was disappointing. They were in need of a good cleaning, and some of the essential supplies like soap and paper towels were running low. This is not something I've encountered at this location before, so it was quite surprising and off-putting. On the positive side, the staff were as friendly and efficient as usual. The order was prepared quickly, and the dining area, excluding the restroom, was clean and tidy. I've always appreciated the consistency in their food quality and the speed of service. In conclusion, while I enjoyed the convenience and taste of this McDonald's, the cleanliness of their facilities, especially the bathrooms, needs attention. It's a crucial aspect of customer experience, and I hope to see improvements in my future visits. Despite this, I'll likely return for the food and hope for a better experience next time."

"I cannot wait until the day machines take your jobs one day, so the customers orders will be correct for once. You must not know the difference between bacon and sausage to complete an order."

"Gets pretty busy, but they stay cheerful and friendly."

"“Not lovin’ it”. Was 3 stars now 1. Had to deduct stars after the last visit. To start, the prices seem much to high for the quality of food and service here. Mainly though because the person working the drive through started the greeting by trying to sell some app. I couldn’t understand what he was saying and when I asked him he ignored me, interrupted and asked for the order. I gave it, and then radio silence. Clearly he must not care at all. When I went to pay, he was on his phone and pretty much ignored me. Not sure why people would act so entitled and be so unhappy in a work environment, but seems to be more and more common. Time to move on. “Not lovin’ it”."