Little Caesars Pizza 5899 Northwest Highway, Crystal Lake, IL 60014

"Had some issues in the past with always getting overcooked, dark, dry pizzas. Ordered two pizzas this weekend and they were prepared nicely with white stretchy cheese and not overcooked. Wanted to leave a more recent review."

"Kept trying to place an order online gor lunch through my phone since that's how it it nowadays and it won't let me saying Whoops! A problem occurred placing your order. Please try again or call the restaurant @xxx.xxx.xxxx to place order. How can I they say it is all online now, restaurants that I've called before continue to have pick up over the phone in case something happens to their online ordering site."

"Worst customer service experience with a “supervisor” very rude and dishonest. Food was burnt, overcooked and dried out. We tried to get it replaced or refunded and they refused. Never had a place burn every single thing that was ordered and then proceed to do nothing about it. $50 dollar and a waste of an hour. Do yourself a favor and find some thing better, little ceasers has dropped over the years."

"RUDE. Ordered 2 pizzas, one delivered that wasn’t either of the ones ordered. The store manager told us if the delivery driver came back he could pick up the correct pizzas. The driver looked like he was 18-19 years old and graciously waited during the speaker phone convo with the manager. He agreed to go back to pick up the corrected order. When he returned, he saw both of our pizzas sitting behind the counter. When he tried to explain that the order was right there, the cashier kept telling him it wasn’t her fault and got very argumentative. Then the manager would only give him one of the two pizzas sitting on the shelf before telling the kid to get out of his store. That poor kid called us from the store because he was so surprised the manager refused to give him the order like he said he would during the phone conversation. Ultimately, the driver delivered one of the pizzas we paid for and told us it was the rudest thing he has experienced so far as a delivery driver. I get it, if I expected it to be perfect every time, I’d go pick it up myself. Don’t take it out on the kid trying to do his job correctly and graciously correcting your mistake."

"This location is so poorly run from the customer service to the food quality! The crazy bread is never fresh or consistently made. You never know if you’re going to get the dry dough or the fresh buttery/parm covered kind! Today the worker was out smoking in front and watched me come in and did not come in to work the cash register and take my order until I walked back out to say there’s no workers. Opened my first two bags of crazy bread to find dry dough with no butter coating or parm, so I went back in and asked for fresh sticks and was met with hostility and then my 2nd order/the re-do the bread was filled with black inside and outside. Waste of $8 and honestly concerning. This location needs some help on all fronts!"