Harris Branch Seniors
12433 Dessau Road, Austin, Texas, United States
About the Harris Branch Seniors
Harris Branch Seniors is a real estate agency located at 12433 Dessau Road in Austin, Texas. Our senior living community offers one- and two-bedroom apartment homes for those looking for retirement living in Austin. Our pet-friendly apartments feature a furnished clubhouse, exercise facility, community garden, smoke-free buildings, and a swimming pool in a beautiful outdoor setting. We also offer garage rentals for added convenience. We believe in providing quality affordable housing and work closely with state and local entities to ensure all residents qualify for our community. Come see what Harris Branch Seniors has to offer for your next chapter in life.
Photos of Harris Branch Seniors
12433 Dessau Rd, Austin, TX 78754, United States
Opening hours of Harris Branch Seniors
Monday:
09:30 - 17:30
Tuesday:
09:30 - 17:30
Wednesday:
09:30 - 17:30
Thursday:
09:30 - 17:30
Friday:
09:30 - 17:30
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Harris Branch Seniors
"money hungry sharks who tow brand new cars but have the office closed so you can't get a parking permit. Major rodent and bug problem that they won't fix. But they eagerly collect rent. This is quite literally the worst apartment complex i have ever been to. Lots of crazies who will shout at you for just walking down the hall."
"From east others who are "qualified" yo live there, they have stated that the seniors let there kidd with kids stay there, and management does nothing about it. Children running up a d down the hallways. Residents complain, but nothing gets done from management, except collecting the rent on time."
"Must say the staff at Harris Branch 55+ is the most helpful and professional. I had the pleasure of being assisted by Arlette and she was so patient and knowledgeable with the application process. She is AMAZING at what she does and it was a pleasure to do business with this complex. The property is beautiful and quiet. The apartments are nice and so are the ameneties. Great experience!"
"My father just moved into the building 2 weeks ago. The water from the tub and shower has not worked properly since the day he moved in, it drips out, and he is unable to shower properly. He is boiling water for an hour and a half each night to put into the bathtub to clean himself. I’ve deployed before and I am shocked that this is what he has to do after paying rent and fees. How does the management not check the apartment unit before renting it out for cleanliness and function?? One of the two front desk staff, not mentioning names even though I know her name because I have control of my tongue unlike her, was not helpful. He went to them to ask for assistance filling out a maintenance request and she told him to ask someone else for help. I called the next day they were open and she hung up on me after she repeatedly spoke over me and wouldn’t let me get one word in. He even had his car towed because he was intimidated by the front staff to ask for help getting a permit. I had to help him one weekend when I was off to get daily permits. He is working on getting a permanent permit. This cost him $300! I live in San Antonio and was not able to visit him when he first moved in but I was totally disturbed to know the water in his shower was not working. I’ve called multiple times asking to speak to the manager but come to find out they only have a temporary manager who probably doesn’t care about the residents nor how they are treated, the living conditions, nor how the office staff speaks to anyone on the phone. My fear is that the office staff will continue to treat him unfairly and will ultimately lead to us having to pay out of pocket to get out of the toxic environment and to a place with functioning appliances. Lehman action will be taken if this continues and if he has to move out. If management really reads these reviews I would love a reply and a phone conversation. What if this has happened in the past multiple times? Aren’t you embarrassed? No one deserves this treatment. No one. My advice to future residents: 1) check out the unit before you agree to move in 2) ask them to show you how to use the online links. They refused to help my dad. Customer service professionals should never refuse to help someone. I am also surprised they do everything online when the majority of their residents are over 55 years of age. It is not user friendly for someone above 70, which is my fathers age. 3) consider staying somewhere else. The front desk staff that I mentioned above holds grudges and doesn’t help which are all bad qualities in a front desk attendant who is supposed to be helping senior citizens."
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