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Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel
13250 Jake Court, Burleson, Texas 76028
About the Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel
Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel, is a modern and comfortable lodging option located at 13250 Jake Court in Burleson, Texas, United States. This hotel is part of the renowned IHG hotel chain, known for its quality service and amenities. The hotel offers a variety of room options, including suites, to cater to the needs of every guest. Guests can enjoy a complimentary breakfast each morning, as well as access to a fitness center and outdoor pool. The hotel's convenient location provides easy access to nearby attractions and businesses in the Ft. Worth area. Whether you are traveling for business or leisure, Holiday Inn Express & Suites Burleson/Ft. Worth is the perfect choice for your stay.
Photos of Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel
13250 Jake Ct, Burleson, TX 76028, United States
Reviews of Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel
"Customer service was absolutely a ZERO. The young lady said the hot tub wasn’t working because the water levels were low due to too many people in the facility earlier during the day was a flat out lie as only a few people were present. She said the motor was out but would be fixed tomorrow. IF truly the hot tub was not working why is the pool closed? She kept blaming management. Yet, couldn’t give us any information to speak with a manager. Very rude and simply not wanting to help what so ever. 01.14.2024 at 7:30PM. Lies after lies as the young lady kept changing her story. I have the texts/screenshots to prove it. Shame on you!"
"Always loved this hotel but will no longer come back. Seems too easy for the staff here to close the pool for false reasons. Second time in a row that we cannot use the facilities to their fullest. The location is perfect for visiting our granddaughter as she loves to swim but I’m tired of excuses. This time we were told the hot tub was out of order, so this closed the pool as well!?!? Yea…. We do not recommend this hotel for families."
"The hotel was very well maintained and the parking lot was well lit. The front door locks at 11pm and the side entry doors are key card accessible only. The staff was friendly, professional and efficient. Check in was quick and easy and I was recognized as an IHG member. The room was very well maintained, clean with modern furnishings. The beds were very comfortable with great pillows. The breakfast was good with a wide selection of food and they always have coffee available throughout the day. There are also several restaurants within walking distance."
"It all started with our plane pushing us back over hours. Then the hotel said to keep updated on time of arrival. So eventually after the 3 call, I was told that the charging for the room would change over at 2:00 a.m. and we arrived at 1:35 a.m. on the next morning. I do not think it is fair to charge a guest when being late is not their fault. Then, we had 3 of us in the room and of course we were all register and the hotel knew there were 3 of us. The first 2 nights there was 3 sets of bath linens. I called on the 3rd evening because there was only 2 sets. The front desk told me that it is usual to have only 2 sets. And I told her that there are 3 guests and we should not have to ask for bath linens. Then I could not get a receipt. I initially called to make the reservation directly with the hotel and was told that they could not do that. So I had to make reservations through another source. I do not recommend this location."
"We showed up pretty late at night after a rough drive in, and we could not have been greeted better. The woman at the front desk was an absolute delight. The room was clean and smelled great (seems like something is in the AC and it is wonderful.) The hot breakfast is great, the fitness center has everything you need, and the indoor pool and hot tub are excellent. Holiday Inn rarely disappoints and this one even exceeded."
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