MAA East Austin

"Just wow!!! I’ve been living here for only one week and I am highly impressed by the quality of service. My apartment is nice but the people that work here are outstanding. Brandon, Jasmine, Diana, Blake, Marcus, and Aaron have all been phenomenal. They helped me move in with ease. I hauled a trailer from out of state and they let me know that I’d be safe parking my trailer. They were super friendly with welcoming me into their community. I feel super comfortable living here. The property is well kept and the laundry room is very nice as well. You guys do an excellent job. Thank you!!!"

"I have been here since November 2023 and so far it has been going good! Brandon was super helpful with the initial process and he made it so easy and simple to be able to apply and see a unit. We strolled in a Saturday to see what we could find after viewing a few other complexes and just not finding it to fit in our budget and or not up to our standards for the price. I’m a local Austinite so I’m fully aware of the neighborhood and area that I am in but they really have taken the measures to fix up the place. I don’t mind this area and find it convenient to be off the highway but it does get packed on the weekdays during those traffic hours but luckily there is a back gate! I do wish this complex had a washer/dryer in unit but they recently just added a laundromat on site which is great! They also have a gym that for the most part has updated machines (just wish people would make sure to clean up or put thing away) and works for someone who wants to get a good workout out in! The main office is relatively nice/clean and everyone I have encountered is relatively nice! Maintenance request are answered quickly as well although thankfully I have not encountered any major issues. No issues with pest but I do sanitize weekly/daily touch ups to keep away those pest. Will update at the end of my lease."

"I absolutely love where I live, and the people who work here are phenomenal. I have interacted many times with Jasmine, Brandon, Blake, and Diana and each and every time they have treated me with so much respect and care. I have come to them with plenty of questions, and they have always been extremely helpful. They have created a very welcoming environment for me. They care a lot about their residents. (And MAA has so much to offer!)"

"My family and I love that we’ve chosen this location as our home. The recent renovations are nice and it’s a wonderful community. The new property manager as an absolute joy and really cares about the residents. The events they have for us during special dates/holidays are a TREAT. The maintenance staff is very prompt, friendly and helpful. The security of it being a gated community is comforting and I am very grateful to have my little ones in a safe environment. I hope to be here for a very long time."

"-Crime -Closure -Lack of security When I first moved in they informed us that the gym and amenities would be closed due to remodeling. However the estimated time of completion was 8 month difference from when I was told it should reopen. Personally I think we shouldn’t pay the full price of rent if we don’t have access to a laundry room or gym. The gate at the time of writing this review is still broken. Where the only entrance is the 183 axis road. Should there be a fire at the entrance residence of the complex will perish. There has been a problem with theft and shootings. The complex informed us that there are overnight tow trucks and the company ranger to act as security. However I have spent many nights in my vehicle to validate if there were any form of security and found there are none. (This is why my catalytic converter was stolen) . The complex worked to reimagine their name. They would put security cameras in the gym but wouldn’t add security camera in entrance points. Nor would they even consider employing an overnight guard (with a livable wage 20/hr+) . The fact of the matter is we are located in a neighborhood where crime is high. MAA tosses their residents to the wind but cry and threatens fines when residents leave closed bags of trash on a rainy night (how can you take out trash when it rains for 3 days straight). The staff are pretty ok, except when they are confident in the towing policy (which I validate once a week that there are none). I don’t think they are to blame, it is the policy’s written by the corporate owners of MAA. Rent was raised by $200 dollars more for a total of 2k per month. Considering everything I’ve mentioned, it’s not worth it considering you could be caught in the crossfire of theft, shooting or violent drivers."