Village at Gracy Farms 2600 Gracy Farms Lane, Austin, TX 78758

"Being forced to pay for a delivery service that loses or just doesn’t deliver your packages is insane. Being forced to pay trash valet and still having to take out your own trash because they never come, is insane. Having a dishwasher but still having to wash the dishes by hand because the dishwasher doesn’t clean and dry the dishes, is insane. Communication is nonexistent, but that’s a different story for a different day."

"I really like this place. Apartment very spacious. Community very clean. Staff are very nice also. I would recommend this place to my family and friends. Matt and Jennifer has-been very helpful."

"To be honest , Initially I loved this community was in a great location near to Domain , tech companies etc . The old management Kelly & few others were polite, kind & dignified .first 4 years I spent here never faced a issue and was nice quiet place . But then around late 2022 the management changed and things went downhill from there . New management started increasing the utilities and other charges . They started valet trash & package fetch services which nobody needed but was forced to pay for . Irony was that numerous people complained about valet trash not getting picked & package theft, loss etc but management turned a deaf ear to it . Candy who was the new manager is the most obnoxious , rude , demeaning person who just has no communication etiquettes and is only looking to insult and bully people . Once we had water damage in apartment during winter freeze & had to live in it for more than a month with the drywall and ceiling completely torn down to the beam and no compensation was offered to us , They moved us later to another apartment only after we complained and then also no assistance was provided for movers/packers or for the hazards conditions faced during damage . I learned most folks in the community had similar experience with Candy and were moving out . I must say ReAnna & Bae are the bright spots , who are the other resident services staff in leasing office are opposite to Candy and very sweet & helpful but Candy controls everything and they cant do much.The pool is always closed for repairs , the gym closed treadmils never fixed . Lot of folks have left the community since then including me . For the price point they are charging you could get a much better service elsewhere. Dimitri the maintenance guy is the only other good part about this place. He’s chilled out and friendly. Otherwise, I wouldn’t recommend."

"Similar to other reviewers, I moved into VGF in late 2020. Enjoyed my time and pricing for a while and then the last year things have totally changed. Pricing increased significantly, more and more fees were secretly jammed into the lease and service decreased significantly. The pool was closed for nearly the entirety of the summer, the gym is totally outdated and has had zero working treadmills for the better part of the last year. The amazon hub package center was replaced with a worse, more expensive service and this is just the start of the issues. I rarely am able to get a hold of anyone at the office and emails and phone calls are left unreturned. I will likely be forced to move given all of the issues. There are nearby communities at the same price point with much higher quality product."

"I moved here in 2019, was fine at the start because it was cheap. Not worth it now. Rents are too high for a place that is a dump. Nothing is ever fixed. Have to jump through hoops to get people to do their jobs. The grounds are incredibly nasty. Right next to the train tracks and homeless encampment name a better duo. Don't recommend."