Pioneer Hill 1625 Edgeworth Bend, Austin, TX 78754

"FIRST OFF I WANT TO START THIS REVIEW BY SAYING THIS IS THE BEST PLACE I EVER LIVED! Tiffany and the staff has been amazing in every way possible. The community is gorgeous from the pool, trails, dog park down to the movie theater where I watch my KANSAS CITY CHIEFS play from time to time! I absolutely recommend pioneer hill apartments to the world."

"I was an original tenant here when this community opened. I moved in July of 2021 and just moved out July 2023. Like you can see in some of the older reviews, this place was really great at first with the original management, JCI Residential, but it took a noticeable downturn once the current management, Cushman & Wakefield, came in last year. The biggest con about this place for me was the management. They are extremely avoidant and do not prioritize the needs of the tenants or the community. They rarely answer the phone or emails, they will close the office at random times, the managers are there sporadically and if you happen to catch one of them, they are pretty dismissive and unhelpful. Other community complaints include unreliable valet trash service, trash bags piling up in walkways and curbs, and the pool being closed for weeks at a time. My car was also vandalized while I lived there, that was not managements fault, but the lack of initiative and empty promises of security cameras being installed after that situation was just another frustrating disappointment of how they handle things. I also found it difficult dealing with various bill-back fees being tacked onto your monthly charges that were not explained to me upon resigning my lease. I also had my rent raised about 15-20% each renewal. The only pros I can say are that I did like my actual apartment and I never had any issues with pests. For me the headache that is the management and the high prices that they were charging were what ultimately led me to leave and I would encourage others to look elsewhere."

"I moved here in February this year (2023) & by far this has been the best experience I’ve had with the office staff EVER. They keep the landscaping at tip-to shape, I haven’t had a maintenance issues, & you can tell they really care about their residents welfare. They’ve recently started watching over the pool area & removing individuals who don’t live here. Thai helps because when I want to use the pool, I can because it’s over crowded with people who don’t live here. They break bottles, glass is everywhere, & for a father with children I APPRECIATE that level of concern. Tiffany in the front office IS ABSOLUTELY AMAZING. She goes above & beyond to make sure everyone is taken care of. It’s not just her, it’s everyone as a collective. I enjoy living here & if you’re looking for a solid place to live, look no further. 10/10 EASY⭐️"

"Hands down an amazing place to live! The staff is super friendly, more specifically Shae & Tiffany do a fantastic job in making sure that you're taken care of. They're very responsive and helpful to any questions that you have. The area is safe and the complex as whole is well kept. I never once had to call maintenance to fix anything. The trash pick up service was extremely convenient and the pool amenities are top tier! I would recommend this Complex to anyone wanting to live in Austin!"

"***Update* 4/18/22 management reached out and I worked directly with the property manager on a solution. The manager personally ensured I and the issue were taken care of. It’s been several days now and my patio is trash free.*** Really liked and appreciated the old management team. I live in a building near the dog park and trash compactor/bins. There have been issues where folks unfortunately don’t know where to place their trash or recyclables leaving huge piles of trash bags accumulating in the area. Keep in mind that unfortunately the trash compactor and bins are so close to the building and near a greenbelt area that it attracts wildlife and trash is then scattered through the parking lot, yards and dog park. The previous management and maintenance team always worked and did an amazing job at ensuring this didn’t happen again. Since the new management took over those efforts have been lacking. My suggestion is to not move into an apartment near the compactor/bins and dog park as you will be extremely disappointed. Specially if this new management company doesn’t make it a priority to keep that area clean. Also be careful when walking or taking your dogs to the park at night, as mentioned before the trash attracts wildlife as there have been sightings of coyotes. One of the reasons I decided to move here was because of my past experiences with the previous management company."