Lucero Apartment Homes 2301 Durwood Street, Austin, TX 78704

"Terrible clogged sink for. A WEEK NO ONE ANSWERS NO EMEGENCY NUMBER"

"The current staff is SO unprofessional. Trash behavior. Does not abide by any office policies. In most cases the current manager is illegal in the operations an procedures. Files are being manipulated. She withholds paperwork illegally. Speaks to everyone as though they are trash like she is. Shes a very trashy person. She's living on the property fighting with the residents. The leasing assistant is in and out of the units through out the day getting high on weed. I worked there and was Loved by so many residents. The current manager was so envious of me she used her cousin the Regional manager to get rid of me. There was so much favoritism going on it was sickening I have no regrets, . I am happy to be away from so much corruption. No one should be subjected to such Malice in Management."

"Like rent because I can actually afford it based the income I receive. They have new staff that is more professional and friendly than the other girl that was there before, so I see change but it is all to better this place. Anyone who complains is ungrateful, they need to go live in another place and see how grateful we are to have new people coming in to make these changes. I really like that this apartments have cameras all over and only people who live here can walk in. Its security for me and my kids, it does not feel like prison at all, it feels like good! Poor people verbally attacked the staff because they are new but I can personally tell that they will make lots of changes to better this place. Thank you new people for caring"

"Me again, follow up for the last review. I have since still had issues with the management. I did end up calling and leaving a voice mail for Mrs. Gina and have not heard back. Multiple emails and voice messages to the office have not paid off. They now have hideous black gates in the complex. It does not give off a "gated community" feel, more like a "let's keep these low income families locked up". I have not seen landscaping or power washing in the complex either. It's very sad. Note- The outside gates are fine, also the garage one is a good idea."

"I've lived here since they opened in February 2016, the first management team was amazing and friendly. Everything was cleaned properly and I never had an issue. As of August 2017 we have had new management and its the worst. Trash is always everywhere. The elevatoris always broken ( and its usually more than one out at once) with the disabled people here it is unfair. And the women intheoffice are sooooo rude, andthey never have information right. They want you out of the office as much as possible but can't get work orders out on time. It's really sad. I love this location but I will be leaving soon due to lack of management. If you want to live here be my guest. Unless ypu like dirty halls and stairways and ignorant management, go ahead move in."