Venue On Guadalupe 2815 Guadalupe Street, Austin, TX 78705

"A retro mid rise with nice views and cool layouts! Staff is friendly and the place is well managed. The amenities are nice and I have happily referred clients and had friends live here"

"NOT livable when it rains. The whole 6th floor ceiling is like shower head. You wake up with water splashing on your face in the middle of night. There have been patch work done but not actual repair. No one seems to care."

"A message to The Preiss Company: I know it is your job to keep these buildings standing at the lowest cost to the owners who hire you to manage them, but the decisions on third-party vendors that your property managers are making are tearing these apartments to the ground. On more than one occasion I've arrived home, not to some good-faith notification that service was performed, but to evidence in the form of dust, debris, and drywall scattered (namely) across the bathroom floor and of foreign trash appearing in my waste cans. Water leaks reoccur because of poor patching and outrageous wait-times for patching them, because of irresponsible vendors and management teams instructed not to spend the few dollars extra for the quality-checking. Elevators break down for weeks at a time, faulty chlorinators fill the halls with noxious fumes, and cars are vandalized from behind broken parking garage gates. The city of Austin is not the problem; the residents are not the problem: this is a company management issue. Landlords hold housing hostage and have the working class (students' parents, in this case) tricked into believing that the poor standard of living that they ransom back to us is as much as we deserve. The ploy to market The Preiss Company as some best-in-class leader in property management is a malicious farce. The real innovation: use the hundreds of millions of dollars of quarterly acquisitions and sales to reprioritize responsible maintenance and hire high-quality vendors. Lower rent. Give these students a break. (We see you, Donna, in your multi-million dollar Raleigh mansion.) That the Preiss Company claims that they provide an unparalleled living experience is a tragic irony: their chief officers' greed translates directly into critical hits to resident well-being. What further disappoints me is that this review will end up in the inboxes of the critically underpaid student leasing agents behind the front desks (whom I hope are not still subjected to stolen leasing commissions and inappropriate workplace language), and these agents deserve none of the blame. I might get a call from somebody. I might be asked to edit this text. This isn't my problem to fix, it's a problem The Preiss Company is creating. ADDITION. I invite the prospective renter to read the response before this addition. To the reader: your doubt is The Preiss Company's benefit. Do not give them this benefit. The public-facing nature of the response to my review naturally demanded from The Preiss Company a very laughable, face-saving vapidity, and it left unmentioned some more important records. By responding, I'm now invited to supply them. Yes, the AC unit was replaced. For several months the following summer, however, a second window AC unit was temporarily installed in the still-affected bedroom. Maintenance requests were submitted for window sealant. An above-door vent was installed. Management commented during inspections on marked temperature differences between rooms. Perhaps your records have forgotten these; the ventilation and cooling issues persisted beyond the HVAC service alluded, and there was no coordination among any vendor hired after the November 2021 service to address this single issue. I should have clarified the leak I refer: I mean the steady drip from my own bathroom ceiling for that week-and-a-half in November 2022, one for which there are also service records. I'm disappointed both by your avoidance to take this responsibility and your invoking an on-site maintenance team member's name to call into question their commitment to the property. On-site maintenance is exemplary; it is the third-party vendor service whose quality I doubt. You may claim to vet the vendors you hire, but there is no question that it is a cost priority to which you attune. I lived here for two years. This is not a bad place to live. It's just clear by the experiences I've gathered here and the choice words in your response that The Preiss Company suffers from some accountability issues and some intrinsic communication issues."

"I lived here for 3 years and really loved it! It's such a close walk to campus, about 10 min walk to the Union, right next to Torchy's, and I could walk to Adam Hemphill Park. The apartment was really big, so I did double occupancy with my roommate. Everyone always complimented how big the space was compared to West Campus apartments. I never had issues with management. They have always been nice! The only thing I wish would change is the visitor parking tag. If you want your friends to visit you and not get towed, you have to buy a parking tag that is $10 per night. I added pictures of my apartment. It really is a great space! I loved the huge windows in the living room. I always got to watch the sunset :)"

"First off, a majority of the reviews here are artificial. They offer tenants a gift card to leave one upon moving in to help boost their credibility. These apartments are old, dirty, and the parking garage is very tight in proximity and low quality for a mandatory $100 a month on top of rent. The maintenance team was reluctant to fix any issues regarding the appliances because of a “shortage” in parts for MONTHS. For the price you would pay here, you’d be better off looking elsewhere for a more reasonable one bedroom and competent maintenance workers. Please don’t waste your time here like I did, look elsewhere."