Chick-fil-A University Drive University Ctr, Edwardsville, IL 62026

"Didn't realize it was located in a college food court before gps-ing directions. Wish the physical description provided was accurate and more telling. Either way, we arrive with 23 collegiate athletes and received our food in a timely manner, but the service was beyond HORRIBLE! There were two (2) ladies working both registers. We proceed to inform both ladies that we will be covering all 23 meals. I get that it was 5:30pm on a Saturday and I get that it was a lot of orders to take, but that is no excuse to be as rude as one of the women were. The other lady was nice and pleasant. The younger of the two should be terminated. We didn't appreciate her passive aggressive behaviors and overall negative attitude. She was cutting people off during ordering, not answering questions about the menu without raising her voice, and kept complaining to other customers about how "a coach brought his team in here"....just flat out disrespectful. We will not EVER visit this location again. If you hate your job that much, then please, by all means do anything else!"

"I've been going here since 2020 and in the last year, they've started saying more and more that the ice cream machine is down, and shakes are unavailable. It's a good Chick-fil-A, but I don't feel like the shake machine has suddenly started repeatedly failing. If this happens again, I'll reduce this to a 2-star or 1-star review."

"I was sitting in the pick up lane, the only one there, still took 3 minutes of me sitting there to start my food. how do I know? After paying I heard the Convo 3 minutes later that it hadn’t been started when they went to get my food so I could leave after spending that time restocking. Maybe take advantages of sundays and get it together?"

"I was at the Fairview heights IL location at about 1:30pm. I feel like the service inside is taking the back seat to all the attention given to the drive thru. Only 1 register was open and she had to fill the drinks before moving on to the next order. The line continued to get increasingly longer."