Panera Bread 6683 Edwardsville Crossing Drive, Edwardsville, IL 62025

"I placed an order through the app and was told that it would be ready at 1:41. I arrived at Panera shortly before that and waited in a parking spot until I received a text that said my order was ready. After being there for about 10 minutes I get a text saying that the order is taking longer than normal. After about 15 minutes I go ahead and get in the drive-through line as I had scheduled a drive-through pick up. Then I sat at the speaker box for over 15 minutes waiting for them just to ask me what I needed. Absolutely ridiculous wait time for food I had already paid for otherwise I definitely would’ve left and gotten something somewhere else. Then when I received my drinks through the window, the girl gave them to me and a drink carrier even though there were only two. What’s worse she didn’t even have the cups down in the carrier all the way so when she passed them to me, the cup tipped over and spilt it in my lap. The Edwardsville location is by far the worst Panera in the St. Louis metro area.as I have been to the Panera location on Lindberg in Florissant and they give me great service every time!"

"Wow to say the least!! I think it might be one of the first times I was in and out and my order was perfect! The cashier Amber had the biggest smile and was so welcoming as I was walking through the door. Definitely will be coming back we need more employees in the area like herself!"

"I used to love this Panera. But I just stood in line for ten minutes with no eye contact waiting while understaffed area finished group orders and left single new customers just standing there. And, when I got to the front, I was told that none of the things I wanted on the menu were available, and in particular that while souffles are right there on the menu, they don't have them anymore. People can't just eat carbs, Panera. And, if you don't offer something, take it off the menu. And, if you leave people waiting, acknowledge their existence. Please."

"I’m giving you a generous 1 out of 5 stars. Frankly, your establishment has consistently disappointed me (even after numerous complaints to corporate). The cleanliness leaves much to be desired, and the accuracy of my orders is comically poor. But the pinnacle of irony is how you claim to be environmentally friendly while frequently running out of regular cups and replacing them with styrofoam. It’s hard to take your eco-friendly claims seriously when you opt for a material that’s terrible for the environment. Your drive-thru wait times are consistently long, and your overworked employees are a testament to your operational inefficiency and incompetent corporate leadership. Please, Panera, take a good, hard look at your practices, because right now, it’s far from a place I’d recommend. And here’s a tip for those ordering online: do NOT use the rapid order drive-thru pickup. There is nothing “RAPID” about that pickup experience. You’ll be stuck in line for 20+ minutes while your food and drink sits by the drive-thru window and gets cold. To top it off, your prices have skyrocketed. $15 for a salad and $10 for Mac n Cheese are not justifiable for the small portions and quality. It’s disheartening to see these price increases while it seems that your employees aren’t paid well, and they all appear unhappy to be there. No wonder your employee turnover is so high."