Tides on Copper Creek

"Thrilled and amazed to be living within this beautiful apartment complex. Management has been more than helpful in making me and my husband feel right at home since our move in. The front office also offers wonderful opportunities and activities to get to know your fellow neighbors. They also offer cleaning services for those who need a little extra help around there home! I’m 4 months pregnant so that definitely comes in handy!"

"it was an alright experience, i like that the floor plans are big especially for the 2 bedroom townhome. maintenance is quick and get everything fixed well. but everything in the apartment is pretty outdated and our neighbors were loud and obnoxious. management and staff in the leasing office would need to be berated to get any information when there was conflict. so okay experience i wouldn't come back."

"Went in for a tour. The two women in the leasing office were so friendly it makes me sad they work there. First apartment that was shown smelled awful! The floors had sticky stuff and clearly needed to be mopped. The laundry facility was a joke. So disgusting. The gym in fact did have broken equipment and smelled of sewer (I spent 18 years in service industry and that smell using has something to do with plumbing) everything that was shown to be was just not unkept. Again the woman who gave me the tour was amazing! Very friendly and detailed with her answers to the questions I had. Just not somewhere I would want to live personally."

"The 5 star review was prompted by the exceptional customer service I received while searching for an apartment. Most properties have no one on site on Saturday or are closed all together. Tides was fully staffed with four knowledgeable agents. Each one was mindful of acknowledging prospective tenants while they waited, which was refreshing to see. All of the agents were very respectful while engaged with people on the phone as well as in person. My tour was brief and the agent apologized for not using the golf cart. We only walked one building over so that was fine. Last but certainly not least, THE SNACKS! Wow. The luxury resort style options, oh my gosh!!! Yes!!!"

"Apartment 219 Update: DONT MOVE HERE ⚠️⚠️ 1 year later and it did not get any better! On multiple occasions I walked into the office to speak to someone about problems and would hear and see leticia talking down to all of her staff while customers were in the lobby waiting. I listen to multiple staff members complain about what an awful person and awful manager she was. I’ve personally tried to get help from Leticia via email and phone and she didn’t get back to me not one single time in the year I had been there. There were many things that we were told would be fixed due to our move in condition that were never addressed again once corporate took a step back from our situation because Leticia could care less about doing her job, and unfortunately dealing with corporate wasn’t much better. Our AC/heater was broke during last years intense winter time AND summer. I would strongly consider having someone else step into this locations to run it because the way it’s being run right now isn’t right. Many work orders for the same things had to requested because maintenance unfortunately can not make proper repairs to the point I even asked Josh if I should just hire a plumber where I was told I should absolutely not do that and if it got to that point they would call someone in to fix it but instead they continued to send maintenance and it continued to not be fixed. They came out 5 times and still were not able to fix the problem. If this is absolutely last resort for you then please do what you need to do BUT if you can help it skip it because it’s not worth the headache. If I could give less than a star a would. Don’t even waste your time here.. the office staff don’t care to take accountability for ANYTHING!!!! It’s always someone else’s fault OR My fault and I’ve only been here a week. Move in conditions were not ok. Dirt and dust literally painted over, Carpets falling off of the stairs, entire bathroom floors popping up holes in the door, and more( see pictures) I don’t have a mailbox key and was told by Leticia that there was nothing they could do and that i just had to wait for maintenance to catch the mailman to rekey.. except it’s been over a week and maintenance hasn’t run into them.. soo I guess we don’t get mail?? I’ve even asked if I can go to the post office and request it myself and was told no. Soo many other complaints. Including the lack of communication from corporate. AND if you need to use rhino you definitely don’t wanna come here because they will not take the time to figure out. Overall the worst experience with management that I’ve ever experienced."