Walgreens 3800 Elm Street, Saint Charles, MO 63301

"My wife and I recently spent over 15 minutes at the drive up window. Not waiting in line, but at the window itself. The physicians assistant tried to run 2 drugs through insurance AFTER we told him our insurance didn’t cover those drugs. He then disappeared for over 5 minutes. He then tried to use our Good RX coupon n file, but he could not figure out how to apply it. He disappeared for another 7 minutes. Then he came back and tried to apply the Good RX again. He then walked away again. When he finally came back we told him we would just pay. It cost us an extra $50 because he could not figure out how to apply the coupon. Meanwhile we could just feel everyone behind us in line fuming at the delay. The PAs are different every time you come. Their turnover must be massive. And now they no longer fill prescriptions there - they are filled elsewhere and shipped in. I have opted to get my prescriptions by mail order now."

"This is the most racist Walgreens I have ever encountered. The pharmacist staff is rude and only address white people. They are very rude to people of color and will not even speak to you. The Walgreens will stay a medicine is ready but when you get there the medicine is a “partial ready and “may even be on back order. The pharmacist was so rude that I asked her name and she said “I don’t have to tell you that” . I asked for the store manager and all of the pharmacist said in unison: he is not here. How rude. After this medication I will never use this location ever. I will be reporting this incident to corporate and to review the cameras of how the pharmacist was so condescending and blatantly disrespectful."

"Waited in drive through to pick up prescription sent in my Dr. Told me it was going to take three hours to mix amoxicillin for my one year old with pneumonia. Went to a different location that filled it immediately."

"Absolutely do not go here for your pharmacy needs. I requested to have a rescue inhaler filled yesterday and when I called at 9am today I was told it would be ready by noon. I show up at 5pm and it’s still not ready and I’m asked to wait 10/15 minutes, for an inhaler??? It’s a box you stick a prescription label on. Come on people, do better."

"The pharmacy is horrible. I have been standing here for 15 minutes and they haven’t even acknowledged me. There are 3 employees. They are sifting through medicine bottles on the floor. Absolutely unacceptable. Unorganized. Get some management."