Iron Rock Ranch 1215 West Slaughter Lane, Austin, TX 78748

"I am not a resident but I was apartment searching. I showed slight interest in potentially touring and I have been getting harassed nonstop by the leasing office. Non stop calls, texts and emails. I had to block their number because it was too much. I did express that I would reach out if I had any further questions but they have been extremely persistent. To me that’s a total red flag along with the bad reviews on here. Unfortunately they lost a potential tenet. My advice to the management is to make your tenets happy first and do right by them before trying to get new people."

"My name is Nicole McNeely and I just moved in to Iron Rock Ranch and I could not be happier. Nikki could not have been more knowledgeable about the property and I am in love with my new place!! Thank you for making my move so easy!!"

"Don't move here!!! Where to start. Been here 6 years and every year it got worse. They never fix things like they said they do. My ice maker still doesn't work even after they closed the ticket multiple time. I finally gave up and stopped asking then to fix it. They built a quad in front of my apartment, mind you after I moved in which I would have chosen a different apartment because people are out there until 3am and when I brought this to they're attention and asked if there will be a curfew like the pool they stated they're won't be they just ask people to be respectful. Obviously that's not going to happen if they are out there until 3am. They then decide to redo the parking lot (twice) which caused a lot of us to have to park somewhere else. Mind you I pay $30/ month for a carport. When I asked if they will compensate us they said no. The gates never work and we constantly have homeless people walking in and out. One even jumped in the pool after I went to them and told them I saw her walking around. Two residents had to call the cops because she was harassing them. They charge you an amenities fee when for almost a year the pool was closed and the gyms equipment at times don't work and the gates don't work. They finally put a lock in the walk up gate. Again been here 6 years and they never had one. When I told them I've emailed multiple times about how my neighbor smokes in his apartment they finally told me yesterday that they don't receive ICloud emails. Mind you I've told them multiple times before now I emailed them and they said didn't "see it". I confirmed my email address with them multiple times which is an iCloud and no one mentioned that. Which I have every conversation with them recorded because they will say one thing and do something else. And for anyone asking I went in and told them that my neighbor was smoking in his apartment and was making my apartment smell so bad especially my upstairs bathroom. They also told me they gave him a letter, but it obviously didn't help because he still smoke and my apartment smells like smoke. Now let's get into now I Unfortunately have to break my lease due to medical reasons which causes me not to be able to afford my rent. I went to the management team to ask for a payment plan to be able to break my lease. I even offered to show them my medical bills and even a doctors note that shows I have to miss work with shows why I'm not able to pay my lease, but all they told me there's nothing they can do and if I don't pay it before the 30days they have to move forward with a default lease. So disheartening especially since I've been there for 6 years and was never late on rent. Oh and I know they could have helped me. I know two previous residents they "helped" both didn't pay to break their lease."

"For the most part, I enjoyed my time at Iron Rock Ranch. It was mostly quiet, close to everything you may need, and I felt very safe walking around the complex at night. I also very much enjoyed the layout of the apartment and loved the safe package room. Although, I did experience some not-so-great things that left me really disappointed. - Our AC broke 4 times. We made sure to not set it below 70 during the summer and kept it at 74 during the day (like they told us to.) Yet, it would get up to 82 degrees in my apartment with no living room fan to attempt to cool it down. Maintenance would come and "fix it," but 9 times out of 10 they would need to come back a 2nd or 3rd time. Which would sometimes result in us needing to stay elsewhere due to the unbearable heat. I understand that sometimes things like this happen, but it constantly happening was incredibly annoying. especially when you have a dog and cat to worry about. I have lived in Texas my whole life and have never lived in an apartment where it broke multiple times. I must note, they always blamed the AC filter despite it being changed. - In July, we discovered the bottom half of our living room wall that was behind the couch and a dresser was covered in mold due to a problem with the roof and water flooding into the wall. Because it was behind our couch, we had no idea. In January, maintenance came to fix the AC and asked us to move our couch, we told them that since we were two young girls we probably wouldn’t be able to do it on our own. They moved the couch and due to the amount of mold that was found, I believe they saw the mold and did nothing and put the couch back on top of it to let it grow. When we let them know, they came and cut out the pieces of the wall the next day within 24 hours, cleaned 95% of the mold(there was still some left in the interior of the wall, the baseboards, and the carpet), and then came back the next day and patched the wall and painted over everything. That being said, the whole problem was over in 48 hours but we were unknowingly living in an unsafe environment for months that I believe could’ve been prevented. Overall, we loved the apartment itself but felt the staff could’ve done better to make sure we felt taken care of, instead of making us feel unheard in an unsafe environment. Interior temperatures above 80° when it’s over 100° outside should be considered an emergency and we feel they acted like it was no big deal. They did nothing to make concessions or apologize for our stays elsewhere when it was too hot, they did nothing when our entire living room wall was covered in mold for who knows how long, and then they nickel and dimed us $20 for crumbs in our pantry upon move out. (This is an actual charge on our last bill.) We aren’t expecting them to bake cookies for us, but a simple follow-up call or email would’ve gone a long way. It made us feel the staff didn’t care about our health and well-being here. The rent went up again, as they do everywhere in Austin so we chose to move and I am so glad we did."

"We moved in to this complex in June and have only good things to say about it. The staff especially Nishay is top notch. Nishay has been so helpful in getting all the moving kinks that one encounters ironed out and is so responsive! The pool is great and it is such a quiet community close to everything!"