Windy Ridge Apartments 10910 North FM 620, Austin, TX 78726

"Windy Ridge Apartments are the worst Apartments I have ever lived in by far!!! Management sucks you can never get anything done her if management have anything to do with it! I have been complaining about these roaches (for a month or more) ever since the person across the hall moved out!!! The unit was and is infested with roaches!!! This whole building needs to be treated and have yet to be done. I do not like roaches and I’m not a nasty person. I have been spending my own money here for years to try to keep other peoples pest out!!! They were supposed to spray my unit Wednesday no one came I have been seeing roaches in my unit everyday this week!!! They want me to now wait till NEXT WEDNESDAY TO BE SPRAYED, not to mention they want me to do a clean out meaning I will have to miss a whole day of work (as a single parent) to convenience them, but they want their whole months rent. Everything here is always At their convenience, and if the inconvenience of the residence. Not only that you can’t ever have anything nice here because these children are out of control. They scratch up the cars, jump and beat on the hoods of your cars, write on them with permanent makers, crack your windshields on your car, run grocery baskets that they bring here from H‑E‑B in to your cars, run through the breezeways , hide under cars, steal out of people’s cars and also they peep through your windows!! The parents are never held accountable! I asked for the corporate office number or the property owners number and they don’t want to give it to you!!! I need to go buy roach spray and need to talk to someone because I need to take it out of my rent!!!! No one will help they want you to live with roaches for a whole week without treatment!!! If I don’t pay my rent cause I need roach spray because they failed to do their job I can promise you they will be charging me $100 or more for a late fee!!!! They are sad!!! Oh and I’m sure they don’t want me to post pictures of the other unit that was infested cause I will!!!"

"UPDATED 1/24/2024 I’ve lived at Windy Ridge for 5 years now. The units themselves are large and the maintenance team is good. Other than that, I do not recommend for these reasons; Due to the excessive number of noise complaints, Management recently updated the wording on the new lease FROM “tenants have a right to peaceful enjoyment of our home” TO “ You agree that odors, smoke and smells including those related to cooking and everyday noises or sounds are all a normal part of a multifamily living environment and that it is impractical for us to prevent them from penetrating your apartment.” FYI- EVERY noise is considered “normal” UPDATE 10/19: I’ve had to quit a side job today because the noise above me is so bad I can’t concentrate or hear on the phone. Not even with earphones on. As it pertains to noise and safety you have no protections here. I will say though that after I wrote this 9 months ago, my personal situation regarding noise improved dramatically for nearly approximately 7 months. I absolutely would have changed my rating to 3 stars had it remained so. As there’s no point going to the office because they will refer you to your lease and say there’s nothing they can do, I am again trapped in an excessive noise situation that they will not resolve. IF you work from home or expect reasonable noise, don’t move here. As of Feb 2024 there is still a large group of teens that have taken over the complex. They are VERY loud, disrespectful and aggressive. Some were caught peeking into bedroom windows of first floor tenants, office did NOTHING. They hangout in different buildings, damage cars and the property, and ask other residents to get them drugs. They knock on residents doors and run. Some of these kids are out all night. MANY tenants have complained and NOTHING has changed. Before you sign a lease here, please read below, with updates provided 10/19/2023.. 1) We’ve now had at least 6 Managers in 5 years, and they allow other tenants to work here giving them access to your file. 2)This is considered an affordable housing property however, this company has chosen to raise rents to the highest percentage HUD allows every year I’ve been here. 3) Amenities are almost never available or maintained. 4) NO SECURITY! Security lighting is out all over the complex, on and in buildings too. It’s not safe here. 5) Excessive noise issues and harassment is allowed no matter who is doing it or what time of day they do it. I’ve had a grown child running above me nonstop for hours, banging things and jumping off of things. Management will tell you it is normal, even if it goes on for 10 hrs a day, every day. And I don’t have it as bad as some. Management considers the following to be “normal part of our living environment” and they will NOT do anything about it… furniture and other items being banged and slammed on the floor and walls. Children and teens running around for hours, jumping off furniture and other items, adults yelling & fighting, slamming doors, unsecured furniture slamming on the floor, dragging chairs and other items around the house. Healed shoes can be worn whenever a tenant feels like it. Bikes, skates and ride on cars are allowed to be used INDOORS. Literally NOTHING is off limits here! 6) Babysitting IS allowed, occupancy limits are NOT enforced and NON residents are allowed to stay as long as they want even though the lease restricts it. Rules for visitors are not enforced. They can behave however they’d like. 7) Management will be in your unit at LEAST 3 times a year to “inspect.” You are required to always allow 3rd parties access to your home even if you are NOT there! You will receive a violation if you don’t. 8) I hope you don’t mind roaches. They no longer have pest control spray monthly. Buildings are infested with them because they refuse to spray regularly anymore. AND FYI..a tenant was recently removed. He had trash 2-3 ft high and feces & urine throughout his unit. The unit was infested with roaches and flies. NO OTHER UNITS AROUND HIS WERE SPRAYED!"

"The only downfall is that no recycling services are offered, which really bugs me. However, I love our apartment and management has always been really helpful."

"I've lived here for 6 years and I really enjoy living here. I love my apartment. It feels like a home for me and my family, honestly. Among the leasing agents that I've interacted with since living here Melissa Moore is one of my top favorite leasing agents. She listens, is caring and professional with me and my family. I appreciate having the positive resident-landlord relationship that my family has with Melissa. The questions we have get handled quickly. We continue to have a positive experience living here."