Silverado Crossing

"The Silverado Crossing Apartments have been one bad thing after the other. Upon moving in last June, we discovered the apartment we originally signed for was a handicap unit where every appliance was almost to the floor.When they discovered this no one called us and they told us it would be 2000 to get out of our lease.We had to move to a third floor apartment with bugs that was not properly cleaned.My car has been stolen here because they do not shut the gates,our blinds are held together with a paper clip,and now our AC went out.We’ve been in contact several times and were without AC for 7 days.I took off work because they said they would come fix it and they never did. The only thing they did do was install a window unit with cardboard.On the 8th day we had to call again and tell them that we should not be paying rent for a place with no ac. They then posted an eviction notice on our door.After contacting them, they said it was just something they did so we would pay.The maintenance manager told us he didn’t even know what to do and that my significant other should try.My significant other and his friend ended up fixing it after two hours on the 8th day.When confronted, the apartment complex claimed that they never said we could do that and their maintenance man lied and said he never said that either.Our experience living here has been horrible; it’s been one lie after another.We have an infestation of roaches, which we see in our oven clock, and all neighbors near us report having them in their walls as well.We signed on for $1614 and pay almost 1900 for fees labeled as “Water Admin fee,”“Service Admin fee,” and so on.It’s outrageous to us that none of our complaints have been taken seriously and now they’re being covered up.We just want to live in a safe clean place where serious complaints are treated with respect and not seen as something “to get out of”. Madison Kelly, Gabrielle Barajas, and Luis Palma have been absolutely horrible, dismissive, and outright untruthful."

"A good location and family events do NOT make up for all the fees they will charge you when you move out. We are being charged $1000 for carpet replacement when we clearly documented that the carpet was disgusting before we moved in. The previous tenants had pet(s) and the carpet was clearly not replaced or at the very least properly cleaned. We had to buy a professional grade carpet cleaner and air purifiers because we were all having severe allergies and our toddler had hives and fever. Now they are saying that because the carpet was stained UNDERNEATH, we have to pay to have it replaced. We figured there had to be some kind of mistake so we contacted management but they stand by their decision. Even with these pictures and more, they said they called the front office to confirm and therefore stand by their decision to charge us $1000. This is a lot of money to pay out of pocket especially for something we were not even responsible for. The pictures attached were taken just a few days after we moved in, that's how disgusting the carpet was. Our daughter had hives all over her body. My husband and I were sick with congestion and migraines until we bought air purifiers and carpet cleaner."

"I love this property - it's really family-friendly, the facilities are awesome (the pool and hot tub are beautiful!), and the staff is AMAZING. Any time I've had even a small maintenance issue, (or a big one, which required a new dishwasher), Vincent has been just fantastic. And the office staff is equally great - they so nice, and respond really quickly any time I have a question."

"I recently moved here 2 months ago and I'm very pleased with my stay so far! Maddie and Luis from the leasing office made the moving process seamless and easy! 10\10 would recommend! Great place to live with amazing management. They were always helpful and timely in any request and easy to work with. The complex is clean, safe, and well taken care of. This is the first place that put a gift on my counter when I moved in. That was huge for me, but the thing that tops it all is having a maintenance issue handled quickly and done right! In my opinion, this place is a blessing, thank you to all the office people starting at the top and down to all the maintenance guys(Maria, Hugo y Luis) Highly recommend Silverado Crossing Apartments! Thank you for the Haunted House tonight, it was amazing, the decorations and actors. I had so much fun. Love being here! Frances G Fernandez"

"I recently had the pleasure of touring my future home at The Silverado Crossings, and I must say, the experience was absolutely delightful. From the moment I stepped into the leasing office, I was greeted with warmth and professionalism by the incredible office staff. During the tour, everyone went above and beyond to answer all my questions and provide detailed information about the property. All the while, putting a smile on my face and sharing a lot of laughs with me throughout the process. What pleasantly surprised me was the Halloween event that was being planned for the residents which is one of my favorite holidays to celebrate! It was evident that the management team genuinely cares about creating a sense of community and fostering a fun and inclusive environment for its residents. Which was something I was hoping to find while looking for a new place to call home. Kudos to the team for continuing to answer any and all of my questions that I have had these last few days. I have no doubt that my move-in experience will be just as exceptional as my initial interactions with the office staff."