Starbucks 6319 Ronald Reagan Drive, Lake Saint Louis, MO 63367

"I have no idea how this shows 4 stars on average. Must be old rankings. Have gone to this location 4 times and it has to be THE slowest Starbucks in the US. I've been to Starbucks locations all over the country and even a couple in Canada, and they are by far the slowest. I won't sum up each visit, but one was a 45 minute wait on a mobile order for a simple latte. Sometimes you go into a Starbucks and it's so busy but it's organized chaos. When this location is busy, it's just chaos. If there's more than 2 cars in the drive thru then forget it. Assume minimum 5 minutes per car... Minimum! Management here obviously has no idea how to run a high quality and efficient location."

"Frequently when I come through the drive thru I order a venti and they give me a grande. I have been patient each time this happens and just accept it and drink what they give me. However, after the second time of that happening, I always pause after I say venti to make sure they heard me. Today, the girl read back my order as grande. I asked her (while still at the order speaker) for a venti. She said okay. When I got to the window she quoted me the price for the grande. I made sure she knew it was a venti and she said she would just charge me for a grande anyway. What I got was a grande poured into a venti cup filled so tightly with ice that I could hardly get my straw into it. It’s also not the drink I ordered. I’m not sure she even listened to my order. It’s not like I changed my mind or told her the size was wrong at the window. Why couldn’t she have just changed the size and made it correctly? I guess now I need to start ordering it with no ice as well??? (Also on a side note - probably not wise to trade almond milk for oat milk without telling the customer as they may have an allergy and not realize you made the trade until they’ve already tried the drink) Very frustrating."

"I went to Starbucks drive through today at 3:35 pm. I got my drink at 4:25 pm. I wish I was exaggerating. I’ve worked many customer service jobs in the past and am always extra nice to workers and understanding because I know what it’s like. I can’t think of a single good reason for why it took an hour for me to get my order. There wasn’t an insane amount of people in line either. By the time I was thinking “screw this” I was stuck between cement on both sides. No one said “sorry for your wait” and still asked for a tip when it was all said and done. I understand that it gets busier during the holidays as well but when I pulled up to the open window I could see that it wasn’t super busy on the inside and a couple workers were just standing around. Again, I know everyone can have off days but this was extreme. That was hands down the worst Starbucks experience I’ve ever had."

"I ordered two caramel brulee latte, both came out not even close to full. I should have looked inside when I picked them up because they felt too lite but assumed it was due to the whipped cream. Except t these didn’t even have the whipped cream. I didn’t adjust the drinks, like removing item, only one of them I paid for an extra shot of espresso but it looked and tasted the same as the other. This is why I stick with mom and pop, Starbucks is a scam."