Travis at the Lake

"**Current Resident** Reconsider your choices if you're trying to move here. It's appealing but current management is severely lacking. I've lived here since 2020 and have experienced the spectrum of customer service and management. The first 1.5 years here were great; management was consistent, issues were taken care of quickly, and customer service was amazing. It all changed once the property management changed from Kairoi to Suburban Homes. A revolving door of staff (front office, leasing, and maintenance) led to a lot of gaps - maintenance request turnaround slowed, lack of response from the office, etc. It took a year to get a leaking roof fixed for example. "Management" is quick to make the problem yours vs working with you or taking ownership for their mistakes. Most recently I was contacted 9 months into my lease to be told I didn't have a lease and they'd begin charging me month to month fees. After reminding them that I had a lease and proving the e-mail trail I was then left a noticed not only at my door but also mailed to me telling me I owed them back rent because they failed to process my lease 9 months prior so I owed the difference a.s.a.p. No call to explain the situation or apology just a large bill at my door. When I attempted to work with management on this multiple times they ultimately didn't own their error and did very little to rectify the situation. I escalated the matter to Barbara Guilbeau, who was unhelpful, quite aggressive & rude. She also "manages" the Ridge at Headwaters in Dripping Springs, Tx. Privacy does also seem to be a concern here as the management is incapable. I was e-mailed a list of everyone's annual renewal mistakenly. This became very concerning as I wasn't sure what information of mine was inadvertently shared with others. If you're going to consider this property know that you'll ultimately have to watch your bills/charges. After discussing my issue with others on the property they to have experienced incorrect charges and accounting related issues. Don't do auto-pay for sure and regularly review your ledger. It's sad you'd have to essentially audit the management to do their jobs, but you do and to your own benefit. It was very clear to me through dealing with property management and Barbara they really couldn't care less and at the end of the day you're an apartment number. Be sure to always get everything in writing and recap conversations."

"Im not one to post such a scathing review but everything about our time living here warrants the unfiltered truth being known. The staff were incredibly rude, accusing us of running a "furniture building business" when we were assembling the furniture for our new apartment. We lived in our unit for 2 years and when we moved out they had JUST finished construction on all the amenities they had advertised. Parking was so bad they had a GRAVEL lot where residents were forced to park once all the spots filled up (supposedly luxury apartments) During COVID they limited access to gym and REQUIRED you turn in your driver license to the front desk in order to be buzzed in, every single time they had the most disgusting attitude about being bothered to do their part in a system THEY implemented. Our ac went out and they dragged their feet for 2 weeks until I confronted them that my thermostat was reading 95 while I was away and my poor puppy was home. I believe her name was Holly or Kelly, but she told us if we wanted to walk with shoes on we needed to buy a house (you can hear a pin drop in the unit upstairs), so we did and we haven't had to deal with the train wreck that is this management since !"

"So far the experience has been very positive. Staff is great - I’m terrible with names but they somehow remembered mine and greeted me by name every time we interacted. Security and noise are non-issues - The property gates are secure at night, and I’ve yet to experience any issues with “missing packages” or concerns that I read up on at other properties in the greater Austin area. Mind you, this isn’t Austin proper and the noise from the road and surrounding buildings is hardly noticeable. There’s minor noise from the neighbors upstairs, but that’s what you get with apartment community living. It’s 10x quieter than my previous residences."

"**BEWARE!!!** Lived here 15 months and really enjoyed it. Amazing amenities and beautiful apartment other than thin walls and loud noise, and our upstairs neighbors broke their tub and so we had water in our apartment leaking from the ceiling for a week. BUT get this: Just moved out and get a letter in the mail for over $600 in move out charges. Claiming for $125 heavy cleaning fee (I spent 3+hours myself cleaning the apartment even scrubbing walls and baseboards I also have a video of the day I moved out in the condition I left the apartment) $30 Claiming I left trash 2 bags and boxes and patio items. (Nope just left the 2 trash cans they provide outside with trash for the evening valet trash pick up and it says they can take 2 broken down boxes) $323 in paint fees? They paint most every apartment after every move out and they want to charge me for it? And more fees too it’s a long list. Good luck moving out here! I’m disappointed because when I chose this apartment to live in I saw the bad reviews about move out charges but didn’t think it would happen to me."

"This is quite possibly the best apartment I have ever lived in and absolutely the most responsive and kindest staff! From maintenance (great team) to office staff to management we have been impressed from day one! The tour went great and everyone was so nice. I read some of the older reviews and it seems like the entire office staff is completely different from the old crew. Angie (assistant manager) is super punctual with requests and very friendly and the office leasing agents are super professional and helpful. Most of the time someone answers the phone in the office and if they aren't they get right back to you. That is just the staff, The apartments are clean, updated and spacious. Another review mentioned that you could hear your neighbors though the walls and that is just not true, we have not heard any noise and if we have it is very slight. The floors have super cushioning and the windows are insulated. Our heating and cooling is much less than the previous smaller apartment we were in which was brand new. The balconies have breathtaking views and are spacious. We were able to rent a storage closet, a garage and carport with no issues and the staff was super helpful with all the processes. There is a charcoal grill area, gas grill area, two dog parks (one super bougie one with turf) and 32 acres of the most beautiful walking trails. You can use your toll tag to enter the gates without any issues and you can use your phone to enter your apartment with an app, supper techie! There are upgraded USB outlets in the kitchen! The club house is clean and well maintained and using your fob you can get in 24/7. The pool is beautiful and well maintained and open all year if you dare to swim when it is cold. There is a virtual trainer studio and also regular workout area, big jinga, horseshoes, a party deck, pool table, scuttle board table and office area in which you can work if needed. I can't say anything negative about the apartment, location, or staff - it is close to everything you need within a few minutes and there are some great nightlife spots to visit nearby. The apartment also hosts some great events for residents. I would give it six stars but Google won't let me :)."