Covey Homes Tamarron

"As a resident of a neighboring community, I've attempted to contact Covey Homes management with questions about various issues at their property. I have found it impossible to reach a person for assistance via phone, email, or social media -and no one returns messages. I feel sorry for the people living here who are undoubtedly trying to get countless problems resolved with no luck."

"I would not recommend anyone to move here. Here is why: -Moved out in Sept 2023- My deposit has not been refunded. After multiple attempts by phone/email company has NOT with held their end of the deal. - I have proof the deposit should be refunded, company is not responding by phone & will not give me the corporate number. - The organization is acting unprofessional. Results: - Although the staff is nice, and friendly this is not how you treat any customer and this organization should be held accountable for the lack of attention, and their poor customer care service. This is NOT an attack on the staff either. - I will be reaching out to the Better Business Bureau to file a complaint every week. I have other people in place & I now understand by Texas law I am owed 3 times the amount of my deposit. - We have been very patient and have tolerated this delay very well. We do not take this personal but we are asking the company to do what is right, not just for us but for others as well. This company has my information - so a response to this post would be nice but I am asking for someone from your corporate facility to reach out to me to resolve this issue as soon as possible by next week. Thank you"

"THEY DO NOT ANSWER THE PHONE!!!!!!!!!!!! Moving into Covey Homes Tamarron was a hassle from the start. The home was not cleaned and the cleaning crew was there when the movers and I arrived. They didn't clean the home thoroughly. The refrigerator was dirty and there was an old refrigerator and stove outside my home in the grass. It stayed there for a few days. I have only one oven rack instead of two. The oven is filthy in the inside. The shower has mold or mildew. I still haven't received information on how to set up the ring camera or how to connect to the security system in the home. So my home is currently not secure. I am paying for the survice which will be added to your rent, but it's not working. The security touch screen box that's inside the home talks everytime the front door, back door, and garage door is open. Also, there is still videos of the previous residents on the screen. I saw a lady cooking in her underwear. There is a camera inside the home on the security box. They don't answer the phone and when they do they don't get back with you and they tell you something different from what I was told by someone else in the office. I was told that I would get a key to the door leading to the garage. When I asked about it, I was told there isn't one. So that means when I leave the house, someone can come lift the garage door and then come straight into the house because the door is unlocked. However, I can only ĺock it when I'm at home. The door knob has key hole but not key. And it looks like a key is broken within the key hole. You will not have a mailbox key. You'll have to pay $50 dollars to get one at the post office. They gave me the wrong address to the post office. Don't go to the one on Pin Oak. It's a waste of your time. The correct post office is 5701 4th street in Katy, Texas. They have to hold your mail for 4 weeks. That's what I was told at the Pin Oak post office. That's how long it takes to get a key. Furthermore, I was never given a proper introduction to the neighborhood. I wasn't told were my mailbox was or where the mailbox was located. I don't know if they have a pool, a park, a gym, or a play ground. If you are looking to get the same cabinets that are in the office kitchen, you probably won't. I am renting the floor plan that is the same as the office, but the cabinets are different. The cabinets in my home are an army grayish, green. Very hideous. Nothing like the brown color that is in the office. The wood is a different texture from the one in the office. It looks cheaper and always looks dirty. They also seemed surprised when I wanted to view the home before I moved in. The best thing is the air conditioner works great."

"I made an appointment to come look at their properties. I specifically asked the lady I spoke to Friday morning at 9:59 a.m. for an appointment at 10 a.m. she said if we could do 10:15 a.m. I said that was fine and I verified with her again before we hung up. I just wanted to be double sure as we currently live 35 minutes the other way. They open at 10 a.m. we showed up by 10:01 am no big deal I like to be early. Our appointment was at 10:15 am and we waited until 10:45 a.m and no one showed up. This is super unprofessional, but it looks like this was a good thing after reading all the comments."

"New homes, a great place to call "home". I wish I could say the entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise. Either the staff is not answering nor returning phone calls or Jessica the manager is not responding to left messages from her staff. I’ve been trying to reach her for a couple of months in regard to my refund deposit. Funny how the staff would not give me the corporate number. At this point I’m forced to file a claim with the federal trade commission and the bbb."