Ashley Store 7131 East State Street, Rockford, IL 61108

"On January 6, 2023 I bought a dining room set and it was delivered Jan 16. A couple days later I noticed masking tape around one of the legs. I started pulling the tape away to reveal a crack. You can see the tape and crack in the photo. Called Ashley’s, they sent a replacement part and schedule a tech to fix it February 29. Tech was supposed to contact the day before with a time window, never heard anything. When I called on the 29 they said the appointment was pushed to March 1 and that someone would call that night for another time window. Never heard anything. Called today to see about a time and they say the appointment was never made. So now I have another appointment for March 14. I regret shopping here. Use to love my new table now I just feel bitter when I look at it."

"I had an absolutely fantastic experience with the young man who assisted us yesterday and today. His great sense of humor, genuine interest in us, and ability to remember our names made working with him a pleasure. He provided exemplary customer service, balancing helpfulness with respect for our space, which is often rare. His friendliness, patience, and down-to-earth demeanor truly made our shopping experience phenomenal. Ashley needs more people like him; he made shopping in person enjoyable. Thank you, Sabiti!! TnT"

"I called early last week about a living room set. It wasn't available, though it was in my cart. I spoke with Angel, and we talked about coming in to do a price match on something else. I got an alert that i could get the love seat. So, im like screw it. Let me see how long the wait was for the sofa. My heart was set on this sofa set. I called back today and spoke with Angel again. So, I'm explaining to him what I see online. He tells me he's going to call me, just let him look at it. He calls back and informs me that there is also an ottoman to the set. I say no to it. He say OK just wanted to make sure. Let me call you right back. The next call was to inform me that my order was ready. All I had to do was pay online. If you in the Rockford area looking ask for Angel."

"Staff is friendly and approachable. However, they are super expensive for quality of their furniture. Only upside is that they have affordable finance plans. For someone not looking to finance, you might want to save your time."

"What a wonderful experience shopping here. Grant was so helpful, he let us test things out and was not pushy at all! We ended up purchasing a beautiful dinning table! Grant and Manager worked well to get us a deal! Thank you both for your customer service and friendliness."