Johnstone Supply Rockford 3358 Pyramid Drive, Rockford, IL 61109

"Had an issue with my ignitor on my furnace and couldn't find a replacement anywhere local except online to be estimated delivery 2 days from now but needed heat now for the nights when it's cold. Called them up and they had 1 in stock brought in my old one and they were very helpful. Went home and Installed it and now there is heat. Thanks a bunch"

"Rough, gruff, and to the point. These guys may seem like jerks if you do not know what you are talking about - nobody likes their time wasted. Described my conditions and process of elimination, they agreed that control board was bad. Even offered other helpful suggestions... it is all how you chose to receive feedback. Anyway, replaced board, cleaned blower n such while apart, now furnace works better that ever. Thanks guys!"

"The workers are very racist. I went for a piece and they treated me very badly. It is a very bad store."

"I had a bad hot surface igniter. Took the old part in to the store I was greeted helped and sent home with a exact match to my furnace in under 5 minutes. The part cost just under 60 dollars and worked perfectly."

"I'm very disappointed of how I was treated by this employee I don't know his name but it was obvious that he only wanted to served white people , I was there before in line waiting to be ask,instead he asked someone. That looks like him. I've been buying parts in this location for the last 11 years and never had any problems. the good thing is that I can buy almost all the furnaces and air condition parts online. Also I would like to mention that I was ask later by this guy I've believe he is bilingual very professional . I would like to expressed my honest opinion to any business not only to Johnstone supply the moment you start discriminating, costumers will be giving their business to competitors or like me buying online ."