Lenox Reserve

"Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings."

"We have been at Lenox for several months and Jorge, Head of Maintenance, has gone above and beyond with any maintenance related issues. Jorge is always prompt, professional and very nice. It is reassuring to know that Jorge cares so much about the residents here and maintaining the property at the highest level."

"I love this community. I have been living here for almost 3 years and everyone is so nice. George the maintenance supervisor he’s been the greatest every time something goes wrong in my apartment. I’m about to renew my lease for another year! Thank you guys"

"Honestly my move in was really easy there was a small miscommunication about calling but we sorted it fast and easy we love our apartment and we requested something and told us it’s getting done the next day the office is friendly and amazing great staff"

"I want to say I really hate writing bad reviews, so I'll explain fully the only reason I'm giving 2 stars is due to this apartments application company/process. Brittany was really nice in speaking with me but there was a lot of back and forth between their screening company "Leasing Desk" and them. Leasing desk flat out denied me due to credit history, since yes like most Americans right now my credit isn't the best in this economy which is being worked on and due to being in the middle of a separation Im trying to get a safe apartment for me and my daughters. The apartment and yard was beyond perfect and I loved it and all the amenities. I've NEVER been denied an apartment and make way more than the 3X the rent qualification, but I'm being told by leasing desk only the apt management can override a denial, and then when I go to them about it, they're saying no only leasing desk can and the dispute process is 30 days to overturn it. Well I have to move in 30 days so that wont work. I was told conflicting things by both companies and leasing desk is very adamant that no, only the property can add conditions to a denial to accept a deposit and they cannot. Brittany even said due to leasing desks "automatic denial" it would not allow them to add conditions, but when I spoke to Melissa she is saying her manager said no they cannot add conditions at all and I would need to go through the dispute process, however again Leasing Desk said they can add conditions to a denial. So something is not right about this. I saw another review that mentioned the unfair application process, but ignored it thinking it was an upset person, but now I see maybe it is truly unfair process. They are really strict on the requirements and I find it hard they cannot overturn it. Especially when their application qualification requirements make no mention on what the credit score requirements are - it just mentions the basics of making the 3X the rent which I make way more than that. Just know if your credit score is in the mid 500s don't waste your time. I lived in a greystar community before who didnt use this third party company and was approved with no issues and my credit was even worse then, so it's pretty disappointing. If they decide to make things right and help overturn the decision I'll update my review, but at this point I'm out $75 and may have to just apply somewhere else since I need to secure an apartment for me and my daughters. ***** I did want to update this review to say the manager did call back to explain their screening companies requirements and how they cannot override it and how it’s out of their hands and I understand and she offered to refund my application fee which was really nice to do - I will suggest greystar look into another screening company who isnt this stringent on credit especially when someone makes the income and has no prior rental issues I feel exceptions or asking for an extra deposit should be allowed in that situation. I appreciate the managers effort and offering to do that as she didn’t have too. Hopefully down the line this could be a future home."