Walgreens 1732 South West Avenue, Freeport, IL 61032

"We moved out here about 2 months ago. I was a long-time Walgreens customer, so I naturally transferred all my prescriptions to the nearest Walgreens. The service at this location is terrible. Every time I go to pickup a prescription, it takes 15-20 minutes. The staff are not friendly and they always seem overworked. My final straw was when the app informed me that my medication was ready, I drove 25 ninutes to get there and the pharmacy was unexpectedly closed. No explanation. After decades of being a Walgreens customer, I'm taking my business elsewhere."

"The store is nice, but the pharmacy is a mess. The associates are uninformed and undertrained. They are understaffed and not friendly. Get your prescriptions and vaccinations somewhere else if at all possible."

"The head Pharmacist is very knowledgeable and has always been very helpful and friendly. My only issue with the rest of the staff is the constant turn over. There used to be a consistency to the techs and cashiers. There was always a familiar face. Now it's always different and they are cordial but not necessarily friendly and personable like before. I miss that."

"Pulled up 2 mins before closing and I know how it feels when someone comes last minute when you wanting to go home but lord know it was beyond my control and would have understood if someone would have told me sorry but we will have to give u your pick up tomorrow. However I really needed my med but I'm pretty easy going and understanding . The closed sign wasn't up in the window yet so I waited and watched the pharmacy tech walk by the window twice and looked my way so she saw me.. so I see the clock turn 5pm and she walks by again and out of the corner she puts up the sign on the window and walks away. Like I saw her she saw me and as much as I would have understood her letting me know sorry but we are done for the day we can do it tomorrow... she didn't acknowledge me or address me.. horrible customer service, and rude, and I will most definitely be talking to her manager.. younger gen these days are horrible in work ethic and respect."

"I was in town for work and needed a prescription filled. They are a little slower than most Walgreens, but it is a rural area and I’m sure staffing is an issue. Where they lack in speed they make up for with friendliness. I was able to pick up my prescription within 3-4 hours."