Lowe's Home Improvement 3820 44th Avenue, Moline, IL 61265

"I purchased 3 deadbolt locks to be installed in my home in Rock Falls Illinois. The installers were hired through Angie's list at Lowe's. There was an installer that showed up late and then after just installing just one non bolt lock quickly left my home. Before completing the installation of three more deadbolts locks. She called a friend in Sterling Illinois to complete the installation. I don't think either one of them was bonded or insured. However they were hired by Lowe's off Angie's list. I was disappointed to find some things missing out of my garage after he completed installing the locks to the Garage."

"Low's is a good store u can find anything for the house, tools, Kitchen stuff, ect clean helpful people"

"Absolutely horrible business and corporation. My credit card number was used to buy a large purchase online. The order was to be picked up in California, using my Quad Cities billing address. Lowe's never checked the pickup person's identification, and also didn't follow other protocols. When I reported this fraud to my credit card company, Lowe's admitted to not following procedure, but insisted that I benefited from the transaction. Thus my credit card company was unable to process this as stolen use of my card and I had to pay for the transaction. The Moline location is horrible in every way. There is no staff to help, and they don't even have a cashier sometimes, you either have to use the self checkout, which I refuse to do for my own legal protection, or find someone that can run the register."

"This was our go to home improvement store as well as appliances, holiday decor, plants and everything in between until tonight. Cashier W who was working self scan as all registers had no available cashier handy. My husband and I had 2 items and another couple on the other side was scanning and about to leave. They walk out the door and the alarm starts going off, they keep walking and W ignores the alarm as he is fixated on my husband. The two who walked out have a lighter skin tone than my husband. With how we/ more so my darker husband was watched scanning his two bags of plant food and inserted his card, W couldn't stop staring watching his every move and didn't blink an eye at the couple who set the alarms off. I'm appalled, 2023 and this disgusting behavior is still going on and I find it hard to believe we are the only ones that have had this treatment before. Lowe's needs to offer better training and maybe monitor the behavior of employees while interacting with a variety of customers. I will be reaching out to the general manager tomorrow and following up with someone in corporate. This person was not "just doing a job", he pinpointed a person based on color and watched him closer than any lighter person. Had my husband been a thief and walked out with those two bags we all know a cashier isn't able to stop you at the door, so again his actions were not warranted."

"Next to impossible to find anyone to help you. I've ordered appliances from them 3 times and every time they messed up the order. One appliance I paid to have it delivered and installed, and take the old appliance... They left the new appliance in my driveway (without the necessary parts to hook it up) and didn't take the old one. Ordered lumber to build a deck and the lumber they delivered wasn't what I ordered. Ordered a set of patio furniture and it was completely busted. They wanted to charge another delivery fee to bring a replacement. Only reason I go there are for small purchases because its closer than Menards."