Dubuque Appliance

"This is the 2nd appliance we have bought here. The service was prompt and wonderful. Installation reasonable and quick. I would highly recommend this store!"

"Had the best price on a Frigidaire 20 cubic foot freezer. And it came in a couple of days instead of 10 days like they had said!"

"Had a good experience purchasing multiple appliances here - they also provide delivery, installation, & will haul away your old appliances. Super easy!"

"I wish I could give Zero Stars. On Nov. 7th I went in to purchase a new stove & dishwasher. I was told the stove I wanted would have to be ordered & would take a week or 2. That's great I said. 2 weeks came & went so I called Dubuque Appliance. I got their answering machine & I left a message. 2 days later I get a call back & said it would be in 3 days. 3 days came & went & I heard nothing so I called again & left another message because they don't answer their phone. I was told my stove was on backorder & I could come in to pick out one that's in stock. So I did but they couldn't deliver it for a week. I said that's fine. The day it's supposed to be delivered which is now Dec. 15th. I get a call at 8:30am & was told it won't be delivered today because 3 guy's are sick & It would take another week to get here. So at this point I feel like I'm getting the runaround so I cancelled everything & went somewhere else. In 2 day's it will be here. Never again Dubuque Appliance! In response to the owner - Nothing was ever agreed upon. When Dubuque Appliance called on Friday (the day of my delivery) I was told that maybe my stove & dishwasher would be delivered on Monday. I said if my new dishwasher & stove are not delivered first thing on Monday to cancel my order & be refunded Plus that I expected my delivery charge to be waived. Then the person on the phone went silent & the person on the phone says maybe I can do that. Dubuque Appliance never agreed anything. I do not like giving a bad review considering I purchased my very first appliances from Dubuque Appliance 20 year's ago. I understand that people get sick. I don't understand the lack of communication & not returning phone calls! It's the principle of the situation."

"At the shop the staff was helpful and attentive, and a good selection of clothes washers and dryers was available. Very timely delivery to my home. Delivery/installation staff arrives on time and did a great job installing my new appliances."