Ellis Appliances & Services Co Inc 3370 Central Avenue, Dubuque, IA 52001

"The worse customer service ever. They were very eager to sell me appliances. When I needed service they didn’t return my calls, didn’t make any attempt to get a repair man here. Nothing! I was without a stove for several days . I simply bought another range else where. Don’t expect them to service your appliances. TERRIBLE SERVICE!"

"You want something done, when you call in, ask to speak to Will or Adam at Ellis. Even IF they aren’t the ones selling the items, I believe 100% that if you speak to one of them, whatever you need will get done. I’m uncertain as to whether or not the person answering will LET us speak to Will or Adam but if they did, these google ratings would be 5 Stars forever. If you order a new appliance, request the two of them for an installation. We have bought every appliance from Ellis for the last 13 years. We’ve wanted to support a 4th Generation LOCAL business but it hasn’t been easy until recently. Our 3rd GE Profile dishwasher died, so we went to Ellis, again. I always dread the delivery because one of their longtime delivery employees is NOT pleasant at all. He slams stuff around and is always huffy. Very unpleasant. He’s careless with our environment and with his surrounding. Adam and Will could not be nicer, more polite, efficient, knowledgeable and personable. Night and day difference. They get stuff done and they need to be the faces and voices that are dealing with customers. Customer Service still matters, no matter how many years you’ve been in business."

"Calling seven times with no follow up? They kept saying they would get back to me on a dishwasher repair, never did. Don’t waste your time."

"This place has terrible customer service. I ordered a Washer and Dryer and was told it would come in 2 weeks. Each week they would tell me it would be in this week and it would never come. It has now been 5 weeks and still no washer and dryer. Everytime I asked where it was or why it was taking so long they had no idea. Always want to support small family owned businesses but this one isn't worth the hassle."

"I bought a new dishwasher but when I brought it home it didn't work. I called to setup an appointment to have someone come to fix it. They came and took my appliance to fix it. It has now been 2 weeks and I have not heard anything about the part they ordered or anything else. If I ever get it back working or a phone call I will give you more stars. I just need it back & working correctly. Thank you."