Estelle Creek 4023 Block Drive, Irving, TX 75038

"I would like to leave an honest review officially being here 3 days short of a month. Pros: -Management is okay as long as you do your part. Close parking all hours of the day. Quiet community. What doesn’t bother me but may bother some: -Airplane noises -No fans or light fixtures in bedroom Cons: -The VERY MINUTE I moved my last bit of furniture in my new home that I am bound to for 15 months, I see a roach…two of them. I thought well these are older apartments, I figured there were gonna be some here and there BUT NO, on average I’ve killed about 3-5 A DAY. I draw the line when they enter my bedroom. There was a roach crawling under the eye of the stove WHILE I was cooking. I don’t keep any groceries as I am afraid roaches will get to them first. -Upon touring, I was told my unit would be 1st floor upgraded unit with hardwood floors throughout. When I moved in, I was on the first floor, yes, but leasing agent told me because of severe damages from previous tenants, I had to settle for carpet. and the stove and refrigerator looks like 1998 and with that compromise on my end, there wasn’t any rent decrease. -There was a smell so horrid coming from the bathroom and in the closet(located behind shower) I knew immediately that it was pink and black mold, mold was painted over and the built in soap holder had mold under it as well. I am afraid to be anywhere in my own home other than my room. -Management does not answer the phone."

"Loved living here. The apartment staff were very friendly, and the maintenance was always very timely!"

"The area is poorly maintained and pool isn't somewhere I'd swim! 3 weeks without service! Pool is as green as the grass! Don't come here thinking your living best life!"

"Poor staffing. Poor communication. Call to speak to a manager told they aren’t in the office call tomorrow at 9 am they will be in. Call at 9am told manager isn’t in the office. Explain that our apartment is flooded has been flooded for four days it’s smells of Mildrew and they said they are getting someone to come out to clean the carpet. The carpets have been soaked for four days and been smelling of Mildrew/probably mold for two days? And they just want to clean the carpet? The water came in through the walls that’s means there probably water in between the wall? There no way they can just clean the carpet when waters been sitting on it for four days and probably longer considering they aren’t even telling us when they are coming so mold going to grow and you think cleaning it where you can’t see is safe? Not safe. NOT HAPPY AT ALL."

"Poor Staff and Place to Live Current management is very poor in handling move out with residents. Unnecessary charges are being billed. I got a confirmation through the phone I am good to leave on 9/30/22 (previous move out was 10/15/22) and that I don't have to come in to sign a another paper work. My mistake was not signing but this apartment complex sent me a bill with a late payment to pay $858 for 10/1 - 10/15 and then sent a bill charging me for the entire month of October plus charging for carpet replacement and other unnecessary stuff. We stayed there for 3 years and there was not a day they did carpet cleaning when the lease was renewed. I don't have to give them a 1 star, they are horrible, prey on people for their money. I am filing a complaint with the BBB. Beware they will trick you, make sure to sign and document every communication because they will never honor their word. They wanted to upgrade the blinds and residents were forced to pay for it. How bad is that."