Lodge at Pecan Creek Apartments

"Update 2: After being told there was no mold, then a review of the pictures before they painted over it with Killz, they have now cut out the moldy drywall and wood casing. The only repayment after all these months is they are having our vent work vacuumed out. Glad it's finally over and dealt with, but I'd prefer not to have waited nearly a year May 2023-February 2024. Nearly a year. Update: Spoke with manager Jennifer at 9:15am, I asked why was I paying rent on a black molded infested apartment and her response was, well you do have an apartment. She informed me they would be out immediately to look at the ceiling and begin work. When they did arrive at my apartment at 12, they informed us that the water and damage were caused by a leak from upstairs and not the ac (which we were told the leak had been caused by a clog in the ac line, which they state they fixed.) They also state that the black fuzz growing in our ceiling is not mold. I have not received an update on how they arrived at this decision. On May 19th I found black mold growing on the guest bathroom ceiling and the ac return was dripping rusty water. Maintenance found this was caused by a clog in the ac line. Over the past 8 months I have spoken to manager Jennifer and assistant manager Julia 8-10 times over my belief that there is still black mold in the ceiling. We've also gotten the run around waiting for the metal cover for our ac unit to be replaced, as it had rusted through. Maintenance finally came in today after another visit by me to the office. When they pulled down the cover, there is black mold growing throughout the 2x4s and drywall. A problem I identified as likely due to the visible mold 8 months ago. Still waiting on further word from manager Jennifer."

"Melissa was great getting me in super friendly and She did everything in her power to make sure my kids annd I got into an apartment. and every time I call for a work order she gets it taken care of quick and fast. My ac had went down during the hot times and Melissa made sure to get my family and I taken care of"

"Love the location. My building is quiet and I have great neighbors. Austin in maintenance is always ready to help. Starting year 4 here as a resident."

"I’ve been living here almost three years and I want to acknowledge the maintenance team for their hard work. Austin is friendly, courteous and very professional. The entire maintenance team has been professional, responsive, fast and efficient. Thank you for the great service."

"The maintenance team - Carlos, J.R., and Austin are simply amazing! I now call these guys the "Dream Team". We've lived here 7+ years and have seen a few maintenance guys come and go, most of which did the bare minimum to fix any issues. This team we have now, showed up and showed out! We turned in a long list of issues online yesterday. These guys stopped by this evening and fixed 90% of the problems. The remaining 10% (a new refrigerator) will be addressed tomorrow. These guys went above and beyond to address and rectify all issues we were having. I am so impressed and happy. Also, a quick shout out to Rico - a friendly smile always working hard in the community, keeping things nice and tidy. The ladies at the front office, Julia and Jennifer, are also awesome - Southern hospitality at it's finest! Can't ask for a better team of folks. Great job guys! Thank you all for all you do. We are happy tenants here at The Lodge of Pecan Creek!"