Ascension Medical Group Seton Women's Health Round Rock

"Overall my experience was great here up until the birth of my first baby in November 2023. The bedside manner is fantastic here with everyone I spoke to and they were extremely efficient to respond and assist throughout my visits. However, to summarize, if you have anything unique about your pregnancy like I did, I’d recommend going elsewhere. The details- at the recommendation of my obgyn here I started seeing the hematologist that she referred me to due to low platelet count. After months of seeing the hematologist, taking time off of work, taking prescribed medication, dollars spent, etc. ultimately my hematologist and obgyn developed a birth plan for me which included a platelet transfusion so that I could get an epidural. When it came time to deliver at St David’s round rock medical center (in the same center) the anesthesiologist would not do the platelet transfusion due to the riskiness and therefore an epidural as well. It wasn’t just one anesthesiologist, but multiple that said the same thing over the course of my time at the hospital. Why was an anesthesiologist not included in my birth plan if they were going to be the ones administering the epidural? The last minute change of not being able to receive an epidural left me in a panic, stressed, and with the immense pain of an induced birth without pain medication. I originally wanted multiple children, but now I question that due to my birth experience. I gave this feedback to my obgyn and she agreed that the mark was missed with my birth, but wasn’t sure what could have been done better besides maybe in the future giving her phone number for after hours care. She said unfortunately sometimes this is experience you get with “the weekend crew”"

"The staff is very rude. I didn’t even want make the appointment because how rudely she spoke. I called multiple times and it was always going on voicemail and the one time I connected she was rude and just hung up before I can speak. I guess they have enough patients to not care for more, but being in the medical industry first thing you should be is compassionate. I am sure the doctors are great but this location needs better receptionist!"

"Do not go here! They will mislead you into extensive testing, not tell you that your insurance is out of network and months later you’re slapped with an +$800 bill. Then they will tell you that they can no longer help you, and it’s now in between you and the vendor who also cannot help you. I am so upset with this office - who I saw for over 13 years. I loved Dr Murphree, and ever since I needed OB care when I had my first daughter, and since he retired, I have had a horrible experience. I was fear-mongered and treated like I was incompetent when I declined the Covid vaccine, when I was just 8weeks pregnant back in 2021. Then all of a sudden, women started miscarrying and the CDC told Dr’s to stop giving the shot to pregnant women, only then did the office take down the covid vaccine signs and stop pushing women to get it. What would they have done if I lost my daughter bc they tried to push me into getting this vaccine that was not studied on pregnant women??? Absolutely nothing. I am disgusted with this establishment and I urge you to look elsewhere for your OBGYN care."

"I like the my doctor she has always been very nice and explains things well. The nurses are wonderful and kind too. What has happened however is the front office has the worst customer service in setting appointments and answering questions. I was told I couldn't schedule my appointment because my Dr. was booked 6 months out and they were not taking appointments for that month until the end of Dec. I'm sorry, but I find this unacceptable. The only reason I haven't seen anyone else, I feel comfortable with the doctor I've been seeing for many years now. I hate I'm going to have to start finding another one if this doesn't change soon."

"I am so appreciative for Dr. Harrison and her entire staff for the treatment I received. I had a lot of health anxiety and I was shown compassion and understanding. Tests were done and results were quick and understandable. Dr. Harrison is professional and personable. It was an overall wonderful experience of which I am truly grateful."