Premier Family Physicians @ Westlake

"My husband called in March to schedule an appointment with his primary care doctor and they were only able to schedule him in August (!) - which he did. The week of the appointment they called him because "the doctor is not going to be in that week" and wanted to reschedule him for October. Unacceptable. My daughter needed an appointment. I scheduled it online for Monday. They called me that day and had to cancel, because she was "not an established patient" because she has not been to the office since a couple years. That makes sense to me. However, it didn't make sense to me that they could not see her that day. "We don't have any appointments available", they said. "How about the 3:00 pm spot she already had?", I wondered. I was very frustrated, as we had been patients since 15 years. Shake head, 15 years! I told her that it seems to me that she did not care about my daughter. She had no answer to that... I asked to talk to a supervisor; she was in a business meeting. She will call me back. Apparently that meeting has been going on since 22 days now - that poor lady... But in all seriousness: we won't be back after 15 years. This is very disappointing."

"Dr. Sadhana Patel did not know the difference between ADHD Hyperactive versus ADHD Inattentive. She kept doubting my symptoms assuming ADHD is only Hyperactive and not realizing there is also an Inattentive predominant type. I shared information with her (eg Sluggish Cognitive Tempo, "inattentive vs hyperactive", etc). Communication with her abruptly stopped as she retired. 10 years later, I can say she's been one of the many obstacles to improving my well-being. There's nothing like working with a doctor who should know more than you and doesn't believe you. Doctors confident in their ignorance."

"I've been seeing Dr. Ondash for several years and he is the best doctor I've ever received care from and am happy to have him as my primary physician. He listens carefully and wholeheartedly, provides relavent feedback and care, is genuine in his communication, is very professional, takes my concerns seriously, and never makes me feel rushed."

"I have been a patient of Dr. Ondash for several years. There are things I like about Premier Family Physicians and things I don't like. The negatives are the patient portal can be a little difficult to navigate at times and I don't always get timely responses to messages on the patient portal but frankly that is technology. The positive things have far outweighed the good. I have never called the office with a question that they didn't try to get me an honest and respectful answer. They have always tried to get me in when I was sick and always been flexible to schedule for regular appointments. The fact that I can get the blood work done in the office is a huge positive as well. I am in a mobility scooter and the less locations is a huge positive for me. Then there is Dr. Ondash. He cares about his patients. Let me repeat that. He truly cares about his patients. I know he wants the best for me and for my family. He hears your concerns, There have been times I have been frustrated as there appears to be no end in site of a medical issue or I have felt not enough was being done to fix it only to find out that the least restrictive approach was the better approach for my health. It wasn't him listening it had been me not listening and asking enough questions. However when I did ask the questions the answers were given, and the dialogue led to medical care that was positive for me. So for me that is worth five stars."

"Giving them a 2 star review because I historically have had really good experiences with PFP-Westlake, on-time and quick. However, today I had a 9am scheduled appointment with Dr. Ondash. Waited for 30 minutes in the patient room and he was a no-show so I decided to walk out. No one cared to swing by to let me know that the Dr. was running late or the ETA. I don't know if this is a PFP deficiency or a deficiency on Dr. Ondash."