Austin Ear Nose and Throat - SW Austin, Village Office

"We just had a horrible experience with the staff for Dr. Yium. I was referred to him by my primary doctor and I am unable to make an appointment. I am a self pay customer but apparently, I must have insurance that Austin ENT accepts in order to be seen, even if paying in cash. I simply want to book an appointment and pay for it myself at the time of service. Absolutely shocking to me that this is not an option. I'll be letting my primary doctor know of the experience so she thinks twice about referring patients to this clinic in the future."

"First rate service from the initial phone call to make the appointment to the visit with Dr. Mark O. Dammert. Dr. Dammert was extremely thorough and actively listened as I laid out my medical history, chief complaint, and overall concerns. He was detailed in his findings and recommendations without making it sound like a bunch of doc-speak. He has a great sense of humor to boot! I highly recommend Dr. Dammert and his team at Austin Ear, Nose & Throat Clinic at the Southwest Medical Village."

"Ran a little behind …. But if I am that person that needs an extra 5-10 minutes I would want Dr. Shephard to spend it with me. So no complaint, staff very accommodating and looking forward to getting these sinuses in check!"

"I appreciate the excellent service provided to me by Dr. Shepard and the staff. It was refreshing to call a medical office and have a live person answer my call within a few minutes. Additionally, I was called for my appointment five minutes after my appointed time and the technicians/nursing staff were cordial and efficient. Dr. Shepard is the best. He was kind, informative and gave specific instructions for me to follow in order to take care of my treatment. He even gave me three handouts to take home which answered all my questions, and gave me more information. The office was very clean and there is ample parking (no parking garage!) Highly recommend."

"Dr Shepard is amazing. I couldn't of trusted anyone then him for my surgeries and my after - surgery treatment plan. He has been honest and to the point with my diagnosis. And on top of that, he has a great team behind him who are just as passionate as he is, when it comes to his patients. He is the best surgeon and doctor that I have dealt with and I trust him."