Austin Emergency Center: Pflugerville Emergency Room

"Amazing friendly and helpful staff, front desk Morgan and Alexa were so sweet and the nurses were very friendly and efficient. i came in at 6:30 and left by 8 all in all was a pleasant experience. DR rogers was efficient but the nurses Morgan and Elmo made the experience pleasant. 100$ for prescription"

"I was pretty surprised with all the positive reviews for this place after my experience. Yes, everyone is nice and complimentary, but the doctor was not very helpful. I was seen for severe ear and head pain and dizziness. The doctor literally asked me if there was a specific diagnosis I was looking for. This really threw me off, as I am not a doctor. I was in so much pain it was hard for me to speak, and very dizzy with a headache. Ruled out ear infection, covid, flu, and strep, but never even mentioned a possible sinus infection. I asked if they considered a sinus infection while signing aftercare paperwork with my nurse, to which he said, “Didn’t the doctor talk to you? Let’s just go over this paperwork.” then sent me on my way, still in pain, still with no known cause. I am a woman, and everyone who helped me aside from the receptionist was a man. I’m not accusing anyone of anything, but I definitely felt like I was being viewed as dramatic and not taken seriously. I was in too much pain to advocate for myself properly, so if you are going here I suggest bringing someone with you. As I write this I am STILL in a lot of pain and likely going to have to go to another doctor for it."

"Went to this facility for medical care, and my experience from admissions to being seen by the doctor was very comforting and felt I was going to be taken care of. Alexia was friendly and explained all forms to be signed. Pete (nurse) was professional and friendly. Dr Scaff was attentive, polite, professional and even made me laugh, so I would not be nervous with the procedure. The team on this day was excellent."

"I came in to check my vitals after a stressful morning at work (teacher!) after the school nurse took my BP and it was very high. The staff was lovely and so kind. The wait was short (maybe 10 minutes!) and all the testing they did was quick and I was out within an hour. Highly recommend! Dr. Farr was kind and took his time with me and the nurse Morgan was so sweet. Tiffany and Alexa were angels as well. Thank you all from this very stressed out teacher. I was already stressed about having to leave work to go to the ER and they made it a breeze for me."

"This Austin Emergency Center in Pflugerville, is unbelievably spectacular. EVERYONE THAT WORKS HERE GIVES NOTHING BUT IMPECCABLE, PRECISE, EFFICIENT SERVICES WITH A SMILE. They are caring, friendly and so incredibly helpful. I never felt rushed and I always leave here feeling better then I came in. It's like a family here. To Dr. McReynolds, Nurse Elmo, Radiology Jan and the very funny and delightful Megan the Admissions Rep. YOU ALL DESERVE A HUGE THANK YOU AND GOD BLESS YOU ALL."