Memorial Hermann-GoHealth Urgent Care

"I came here for an allergic reaction. The receptionist was nonempathetic to my situation while the doctor was just watching the encounter behind the counter. He didn’t even take my vitals or anything, asked me two questions on whether or not I can breathe then told me he was gonna stick me with Benadryl bc they were were out of the other medication he was going to give me. I declined the Benadryl and after less than 5 min there they said they would send me a bill. Ridiculous."

"Horrible attitude from front desk lady. She seems very impatient. I know they close at 8 and my appointment was 7:30. There are some issue with verifying my insurance, the way she talks are very rude and in rush bc they are about to close. The front office service definitely needs improvement."

"I give their billing department a zero. They sent me a second and third bill on a co-pay $75) that was paid a long time ago. They sent it to a collection agency and I paid the bill even though I had paid it when it was a current charge. I noticed my error, contacted them by phone. I finally looked up in my email receipts the confirmation of the original payment. You can obviously see that there was a typo in the customer number but they took my payment. It really wouldn’t take a rocket scientist to find the missing payment but payment was taken from my card. Anyway, their billing department on the phone couldn’t figure out what to do so they gave me an email address. I sent an email with my original confirmation of payment and an email explanation of what happened. That was several weeks ago so I resent the email….no response. I asked them to refund the copay because they were double paid plus the collection agency deal will go on my credit and I have a stellar credit rating. So they will just ignore me until I go away and they will keep the double payment. If I have to drive 100 miles to another urgent care in the future, I will. I will not go somewhere where they don’t care if they have been paid twice and won’t refund me the second payment. I can obviously afford the $75 but it is the principle……I no longer trust this organization."

"This is our 3rd time here. 2x because my kiddo’s PCP couldn’t get us in for a sick visit quick enough and once for a minor injury. Most recent visit prompted me to leave a review: Front desk staff is very friendly, capable and very helpful. We forgot a doctor note for my kiddos school and it was uploaded to the portal within minutes after my follow up call. Doctor very knowledgeable and personable- he made my teen very comfortable. He explained things well, his advice was balanced and shared his upcoming availability in case we had any issues. Have recommended this care clinic to a few people who have all had good experiences, as well"