Summerwood Family Clinic 13176 West Lake Houston Parkway, Houston, TX 77044

"I love going to Summerwood Family Clinic. I especially love my PCP, Dr. Cesario Castillo because he is extremely thorough and professional and shows much compassion with me. I really love the lady who takes my bloodwork because she ikniws I don't like needles and she is excellent at her job, because it never hurts"

"The “Dr’s” have too many patience. Anytime that you call in pain or are sick or afflicted with cold symptoms or anything you could possibly need to see a family doctor for and you’re told you have to wait two weeks for the first available appointment. That is not healthcare that is money greed . Quit worrying so much about the money and take care of your patience…… abide by your Hippocratic oath!!!! Two weeks for an existing patient of years is ridiculous! You should be ashamed of yourselves for treating your patience that way, like they are livestock. Shame!!"

"I moved back to Houston at the beginning of the year and unfortunately needed a new doctor since I lived in San Antonio prior. Decided to try Summerwood Family Clinic as my mom recommended and it was down the street from my house. My first visit was okay aside from the fact that the girl in the front had trouble checking me in, insisting my insurance has my paperwork wrong (I’ve been with the same insurance for years and was a new patient here ? But okay lol) once I corrected her and told her my actual birthday and realized they had my month, day and year wrong, I finally got to see the doctor. It went fine and normal. Had a lot of trouble picking up my prescription as the pharmacy informed me all my paperwork was showing incorrect (my address, phone number, birthday) they only had my name right! Made several calls to get it resolved and the girls at the front just didn’t seem to understand how to fix the issue??? I finally printed, filled out brand new paperwork, and faxed it over- as nobody in the office knew where the original paperwork I filled out had gone. (Weeks later) after being asked if I was SURE I was a patient there… ridiculous. 3 months later I was having trouble getting my prescription refilled and when I called I was informed I will be getting no refills until I get checked again. I’m on medication for anxiety, I’m fine to say that and I do use medication to function as all my other doctors have recommended. I asked if they could make an exception for at least one more month as I had started a job in Houston finally and I had no sick time accrued and the girl at the front sounded pretty annoyed I asked in the first place.. sorry? I got a call back later and the same girl told me the doctor will make an exception this one time but recommended I find a new doctor that “fits my schedule.” So I’ll go ahead and just do that. It’s pretty clear they don’t actually care about me as a patient. This place is not professional at all. Stay away"

"Dr B. Castillo is literally the best doctor I have ever had. He actually takes the time to get to know you and listen. You can really tell he really cares for his patients and he is uber smart. The office staff and nurses are all very nice as well. I have never had a bad interaction in my two years of going there."