Hope Health 411 East Jefferson Street, Waxahachie, TX 75165

"I broke my arm on February 27th. Urgent Care said I needed a referral from my PCP to see an orthopedic dr. Hope Health informed me that they wouldn’t be able to see me until April. Waiting that long doesn’t seem like the wisest idea for a broken bone. I’ll be finding a new provider."

"There are mixed reviews all over the board w/HC & each experience is different. So, I'll start with the positive...the Pediatric Side of Hope Clinic Waxahachie is usually helpful and genuine. I especially like Mr. Andrew (I don't remember his degree title nor his last name); but for many reasons, he's everything a family practitioner should be. However, I must invoke My impression of the adult side of the practice, which pales in comparison. I don't typically write negative reviews, but my experience was sadly awful. As some lower-income neighborhood healthcare clinics go, there are several different HC professionals who revolve. While on occasion, some of the NPs & MDs I've seen have been professional, good listeners and sympathetic to my needs, there is one doctor in particular who has gotten away with very disappointing behavior. Unfortunately, I got nowhere with the clinic's management staff when trying to address the issue with my last visit in AUG '23. I attempted to speak (via email & on the phone) to someone about Dr. Yarmchuck, who by appearances, looks like a sweet & humble older man. When I started to be concerned with his lackadaisical approach to my health needs, I told him I would record our conversation. He gave me a generic physical exam, checking reflexes & flexibility. After informing him of my long-term health issues with chronic pain, and then just having had experienced a car accident which aggravated those issues, I requested a referral for an MRI. (I had just gotten new health insurance and was hopeful to get some answers.) He snickered and said, "No". I asked him why. He responded, "That's not our process". I tried to explain how I've had chronic back, neck & knee pain and have seen other doctors, tried other therapies, treatments, etc. for many years; but it made no difference. He asked me what I thought an MRI would show. Confused by this question, I gave him a list of several medical possibilities, (especially after an accident). By the look on his face, I don't think he was expecting me to know about those possibilities. He suggested starting with physical therapy for 6-8 weeks and coming back to reassess. He would not show me any mercy for what seemed to me to be a logical & reasonable request as his paying client/patient. After all, he isn't in my body to feel what I'm feeling and know what I know. Again, I practically begged this man to write me an MRI referral, and he refused. I left that office feeling deflated, confused, irritated and hope-less. I tried the therapy clinic he referred me to a couple of times and it was the same as all the others I'd been to. I knew it was going to be a waste of time and money out of my pocket so I stopped going and went my own way. I called, sent emails to Office Manager (Lorena Quintero) at Hope Clinic, hoping maybe someone would help to keep this from happening to another patient. She sent me 1 initial response that said she spoke with Dr. Yarmchuck and, "He is declining your request for an MRI and suggests you get a second opinion if desired". Yes, that's already been established. His behavior is the reason I'm writing/calling. I asked her who I should speak with and there was no response at all. I was ignored again and again. There was no apology nor any resolution made. His inappropriate behavior was being protected and accepted. I'm just one 'whistle-blower' out of many in the area of Waxahachie who have had no other choice but to go to Hope Clinic because they can't afford insurance and most other doctors won't see them. But what if the care people are getting isn't helping or solving their problems? We depend on the expertise and empathy of all clinic staff. Recently, I learned that the clinic is moving to a brand new larger facility. There are contributors and investors happily giving their money to this initiative who are under the impression that Hope Clinic is doing good in our community and providing hope. Unbeknownst to them, doctors like Yarmchuck may be providing lackadaisical medical care and leaving people like me, Hope-Less."

"I hate leaving bad reviews but I'm fed up with Hope Clinic Waxahachie. So I was diagnosed with H Pylori and they prescribed the necessary treatment. I started the medication and after 3 days I started having adverse side effects so I called hope to see if they could prescribe an alternate prescription one that was less harsh and they told me they would get back to me. A month later still no response still suffering with this infection and no prescription. I continue to leave voicemail after voicemail because they are horrible at picking up the phone and I still have not received a response. If you have any health issues don't rely on this place as an option."

"I have been going to Hope Clinic Waxahachie a little over 3 years. Their staff has changed quite often before but I believe they have a winning team on their hands now! I am glad to say that the staff they have makes you feel both welcome and taken care of. I came in for just a follow up and was able to get some forms filled out that I had been needing and also received a couple of refferals as well. Thank you all from the very helpful receptionist, to your very kind nurse and to your genuinely caring provider. You guys made one patients day definetly!"

"We went for my child's wellness check and it was great. The doctor was so kind, the nurse was sweet and the receptionists were also welcoming. We had a very positive experience there. The only thing I wish they had was an air freshener in the bathroom."