Cooper Street Medical Clinic

"Told me I’d be greeted at my vehicle when my appointment began, but to arrive 15 mins early, which I did. Symptoms I have required them to treat me in my car. Waited 20 mins AFTER my appt began, called them and let them know I was outside. Tests took, came back neg then asked me to come inside and gave me a mask. Nurse practitioner was a nice gal, doctor was too busy to see me. To the gals up front, If a patients time constraints aren’t realistic for the visit, just say that. EDIT: got a follow up call from the NP Christina, I believe. She is truly a professional, a wonderful human being that makes you feel heard. Bumping stars from 1 to 4 for that reason. I’ll continue to work with her, only."

"My Doctor Bindal is very good when teaming with his patient. And it's been truly nice working with the latest new staff member."

"As a newer patient I really wanted to like Cooper Street but I just have too many complaints. Staff seem nice and welcoming but there is a lack of competence or training that affects all aspects of the care they provide. The office didn’t call in my meds in a timely manner yet I had appointments scheduled to come back in for lab results directly affected by the new meds. That happened 2 mos in a row. On third visit they had a lab tech in office from a company that they didn’t verify for in-network. Office said nothing so I had to call insurance myself before allowing them to draw it. On today’s visit they changed my appointment by 20 minutes early and alerted me by text at 8:19am for a 9:40 appt. Time to start looking elsewhere."

"I didn't have much of a problem with this clinic other than the Dr. which I noted on review of the Midlothian clinic. I haven't been to either clinic in over a year as I've found a Dr that listens and responds to my concerns and medical issues. Out of the blue I'm getting notices stating that I owe on a bill. How? Why? What for? Then no one answers the phone when I call. With my insurance I have no co-pays for PCP visits. I've also noticed the "owner" responds to positive reviews instead of addressing the concerns of the reviews with lower stars..? To me that shows an unwillingness to review and make changes as needed for improvement. I'll end this review now so I can make another attempt to speak to an 'i am not a robot' actual billing dept employee."