MinuteClinic at CVS

"Sunny was extremely nice and helpful, I was a walk in customer and she was able to see me between patients. Easily most nice and considerate person I have dealt with out of any clinic."

"I was told I had put in my birthday wrong and I told her I had to put it in twice because the system was glitchy and didn't want to take it. It put my child's birthday on it and she was condescending and rude sighing saying the system doesn't glitch and lots of people do that and she might not be able to see me. She kept sighing and just made me feel like a liar and stupid. Saying in an inconvenient way that she was going to try to fix. I hate being treated so rude so I grabbed my things and said it's okay I will go somewhere else. I came to City Doc I have a lot of medical issues and just needed to be seen for strep I don't need her haughty behavior."

"Turned my wife away because she did not have her ID on her, yet I was provided service with no problem and no one verified my ID. Please make it make sense. Also the no phone rule is ridiculous. No other clinic has that. Only reason I went is because it’s the only clinic to do a wellness check for my benefits with my employer. If you have the choice of going to another clinic, please do so. The majority of reviews are negative 1 stars and it’s for a reason."

"No contact ability to notify the “clinic” of any schedule changes such as running late. Arrived at the store 10 mins late and was told my appointment was canceled and they would not see me. Of note, there was only one other patient being seen at the time, with 2 providers and no one else waiting. I was told I would not able to get the TB test I scheduled. As a physician myself, I understand when patients show up late and the frustration with it however I also understand that life happens- every clinic I’ve ever been a part of or run my clinic has always allowed patients to call and notify us that they are running late- this “clinic” does not. Every clinic I’ve been a physician in will see patients when they show up late- the typical cutoff is 15 mins however I routinely see patients who show up later- because they’re patients and they showed up. However “clinics” such as this, staffed by “providers” with some online healthcare training pretending to be physicians clearly don’t understand that. This ends my current and future experiences with CVS and minuteclinic and I will be sure to pass the experience on yo my patients."

"My job asked me to go get TB tested and I decided to go here because the website said approx. $30-35 without insurance. I thought great! Showed up to my first appointment to get the skin test done and everything went smoothly. Didn’t think much of it, thought all I had to do was return a few days later to have it read…no extra cost, nothing. Turns out the test is $35, the READING is $39?! So in total it came out to $74. NEVER was I once informed about this. Secondly, the guy that read it didn’t even spend a full 5 seconds to read it to realize it was clearly negative! They really charged me $39 just for a paper to say it is negative and the receipt for the second charge! I asked if this was correct and he assured me it was. Absolutely horrible practice. Please be more open with your clients and up front about all costs BEFORE doing something pr charging them! My job said they would only reimburse me for $25…so now i’m completely out of an extra $50 I needed for groceries. I guess i’ll just starve, since the minute clinic decided to scam me out of my money!"