JOANN Fabric and Crafts

"Although the employees are always very friendly, the store is an absolute disaster. Completely empty shelves all over the store (despite multiple items claiming to be in stock online that are nowhere to be found in the store). I’ve ordered items for pick up (again they say are in stock) only to have the orders cancelled hours after ordering due to the item not actually being in stock. This has happened 4 times (three with one item, one with a different item). The store is filthy with trash everywhere. Such a shame because I truly love JoAnns. Update: it’s been over 2 weeks and the store is still in TERRIBLE condition. I would love to shop here for my hobby projects but the aisles are a mess and the things I need are NEVER in stock. What a waste of time!"

"I own a small business, and Joann has always been my go-to. However, the last 3 times I’ve placed orders online for pickup, part of the order has been cancelled, my coupons removed, and I’m charged more than I originally paid. I have then walked into the store, looked for the yarn myself, and it is ALWAYS in stock. Literally worst Joann I’ve worked with. What a waste of my time and money. Get your inventory or your staff in order, because this absolutely sucks."

"I shop here pretty often, the bathrooms have been consistently disgusting every time I’ve been there for the last 4-6 months. It makes it difficult to come in with my kids because I don’t want them to go anywhere near their restroom and it’s inevitable they will need to use it."

"Never been to Joann’s before. Been trying to go the past week but I guess they all changed there hours recently. Most say 9pm online and the automated phone says 9pm as well. But evidently they all close at 7 or a few at 8. Anyways I went into this Joann’s in Clarksville In. They seemed to be really short staffed. So I looked over all the clutter. But I do understand. That’s the times we live in. Almost everywhere is short handed and closing earlier or closing the doors for good. I gave them 5 stars because the manager that cut my fabric was really nice. He has great customer service and treated me right. I forget his name but I did see he was the manager in his name tag"

"Fabric department is a hot mess. Do better JoAnns Clarksville, IN."