Uptown Suites Extended Stay Austin TX - Downtown 7812 Clock Tower Drive, Austin, TX 78753

"Great experience, staff was friendly and accommodating. Reasonable rates for what’s included. The room had a functional kitchen area with burners, full size fridge, sink, microwave, coffee maker. It was above any other standard room kitchens I’ve had - typically just a microwave and mini fridge. Room was bright and clean, large bathroom with large shower. Convenient location near restaurants and big box store"

"Made reservation for a one month stay for a business trip, after doing extensive research into pet policy for my service dog and 12 week puppy. We were told by reservation line that one pet is allowed WITH service animal. We drove 8 hours and got into town at 10pm to be rudely greeted and told there is a one pet limit per room and we are not allowed both animals, even though one is a service dog. It seems to me that they go by what they want when it comes to allowing pets and do not abide to their guidelines. We were still charged for one nights stay and had to find a airbnb last minute that double our price of stay due to this inconvenience. The front desk attendant/general manager Norma Guitierrez was very rude. I’ve worked in customer service my whole life and it’s never been okay to act the way she did towards a paying or non-paying guest. She was repeatedly just trying to rush us out of the hotel and lied telling us she was giving us corporates number and gave me a recorded line that would only direct me to the feedback page on website. Would definitely NOT recommend, unless you are looking for a rude unpleasant place to stay."

"Overall it was a good stay. My only issue was they don’t handle noise complaints at all. I Literally had to listen to a lady randomly screaming every day & somebody on the 3rd floor stomping at the most random hours. Besides that no issues..Almost forgot I got called at least 2 times a week by the front desk about paying for my room after I paid it. Another something is always broke in the wash room."

"Very clean, functional room, comfortable bed, close to restaurants and gas station. A better choice compared to other locations with a kitchenette. The only negative I saw was in the laundry room. One washing machine was working, while waiting (two+ days) for the others to be usable. If possible maybe the parent company could build a location closer to Tesla. Another suggestion is maybe having two or three more drawers for clothes in the closet."

"I wish there was an option for 0 stars. We called over a month in advance to book a week in Austin to visit friends and see the F1 race. We specifically asked for our friends to be attached to the room so they could check in before us as our flight was coming in at midnight. Our friends were met with so much attitude and rudeness from the staff it was almost baffling. They were told if they didn’t pay with their credit card for the week right then they couldn’t check in despite us calling ahead to make sure they could or they could have us call to fill out a form to let them pay. (At this point they had already charged our credit card for the night so not sure why the hassle) but they stepped out of the lobby to call us to tell us what we needed to do or ask if we wanted them to pay….we called the hotel immediately and told them to send us the form so our friends could get in and they told us they just cancelled our entire weeks reservation because we weren’t able to check in and our friends “looked like” they didn’t want to pay… (later the staff told us our friends said to cancel the reservation which was a total lie they later admitted was only a supposition on their part) Now imagine you’ve booked a hotel over a month in advance, you’re flying from another country and landing at 12am and at 1am trying to find another hotel during an F1 race weekend while your card has already been charged at a hotel they WON’T LET YOU STAY AT?!? The next day we drove there to talk and the minute we walked in we were met with pure attitude without them even knowing who we were…. We explained the situation and they treated us terribly and said it’s not their problem and they are full so there’s nothing they can do. We calmly explained how utterly devastated we were that we had done our due diligence in planning for all the factors of our trip and now we were left with no hotel for race weekend and trying to find one would be over 600 per night… she sheepishly apologized and said she would feel the same… but then basically shrugged and said, we can call you if we have some availability that comes up… (I thought to myself… ya like if you spontaneously cancel someone else’s reservation??!) NO THANKS… I’d rather sleep in the street than here."