Homewood Suites by Hilton Austin Downtown 78 East Avenue, Austin, TX 78701

"This Hotel was a great place to stay. Some of the staff is wonderful and some just don't want to do anything for you. But didn't let that bother me. Had a wonderful stay"

"Way overpriced for a horrible nights stay. The only positives are the rooms are very nice and very spacious and the breakfast is decent. Things go downhill from there… The noise level is obnoxious until 2am due to the hotel being right next to the club scene. I should have known it would be a problem when I saw complimentary ear plugs on nightstand. The parking is 45 a night which is outrageous when the nights stay is already overpriced considering the noise level at night. Also, the front desk staff doesn’t ask how your stay was, probably due to the complaints they receive. Staff was not friendly either. Gave it a two stars due to the room being spacious, clean and comfortable. Oh, and buyer beware, the parking gate will try to charge you when you leave after checkout but they charge you on your hotel bill already."

"Stayed at Homewood suites this past weekend hotel and location was great! I paid in full for two suites for my daughters 21st bday. The next day I noticed hotel charged me again for both rooms. They had to reimburse my money for both rooms. When we checked out to leave we had to pay for parking lady charged my card three times and had to cancel an refund cause each time parking amount was wrong. She said my money was refunded. Looked at my statement this evening and she still charged me a total of $438.39 for parking I was only suppose to pay $135 for each room 3 night parking $270.00 I called hotel and they said manager will contact me tomorrow. My husband also left $250 Bose speaker we called hotel immediately waiting to hear back if cleaning crew found and put in safe. I only gave 2 stars cause of location and rooms were great. Customer service is horrible and unorganized. Front desk needs to be trained on software and communication."

"Room and hotel are beautiful! My key card wouldn’t work, got locked out of my room 3 times. Since my card didn’t work I couldn’t use the elevator. This was a nightmare! I prepaid for my room. I was charged a again. No one knew how to fix it. Our room was right by the highway and I couldn’t sleep at night due to the noise, thank goodness they provided ear plugs. Due to my member status I was able to get a late check out but house keeping walked into my room while we were getting ready. I was supposed to stay again in February but canceled my room. It isn’t worth all the drama I went thru on this stay."