Hampton Inn Houston NASA-Johnson Space Center

"Ok…so to start out we had no hot water the first night. We let that slide. Then on the way back to the hotel the second day I contacted the front desk to see if they were having water issues and I was informed quickly that they were aware of water issues, BUT failed to inform me. They then asked if we could move to another room. I said no we are not moving and I want to speak to the GM or owner. Luck had it that the owner and his son , Amir and Allie, we both on-site. Together and in person we agreed that we could stay in our room and have access to another room across the hall because that shower worked. Both Amir and Allie even got in the shower to make sure the water pressure and temperature was working correctly. Because I am a Hilton Diamond Member I requested a 1pm check out the next day for my inconveniences. They both agreed and stated they entered the late check out into the system. Great. All good right? Wrong. While fishing this morning, my wife contacts me and says the GM , Allie’s other son is not aware of the arrangement and will not grant my wife access to the room that has the working shower. On top of that, the GM has basically placed this women at the front desk to be the one who would bear my wrath upon arrival because he’s too important or doesn’t have the business skills to deal with such issues. The woman at the front desk should have the GM’s job since he’s too afraid to engage with customers……..You know the people who pay his salary. Anyway , I really enjoyed meeting the owners last night, BUT I am very disappointed that they did not communicate to the business lacking GM son/ brother. This should have NEVER HAPPENED. Unfortunately, in addition to this poor review, I will also be submitting a complaint with the Hilton Diamond Desk. Guys, this is not rocket science. Take care of your customer."

"Many issues with this hotel. From TV not working in first room. Was relocated to a 2nd room where the AC/HEAT did not work but the TV did. Went to take a shower in the morning before work and no hot water. Tried to call the front desk, phone did not work either so called from personal cell phone. Apparently hot water had been out all weekend. I was NOT advised about this upon arrival, or I would have gone to a different Hilton brand. The staff is not helpful or transparent. I asked immediately for a refund upon checkout and called many times afterwards to speak to a manager, who is never around or the owner. Very disappointed in this hotel and complete lack of response. Would NOT stay again."

"Only stayed one night. Everything was clean and service was okay Just a few minor gripes. I was given a different room than the one I selected on the app. Not really a big deal to me, but might be to someone else. I asked for late checkout and the best they could do was a couple extra hours."

"My family and I were in town for a family gathering and we stayed one night. I called the morning we were arriving to ask if we can check in earlier if possible. The front desk lady said the earliest they can get me in is at 2pm. Which was fine. We ended up arriving shortly after 2pm. Upon arrival, the parking lot was small but walking in it was very pretty and clean. However, there was no one at the front desk. A few moments later, a lady walked up from the sitting area where breakfast is held. She wasn’t very warm and friendly as I would expect being the face of Hampton In, but she did have the room ready and we were able to check in with no issues at all. Walking into our room it smelled cleaned and was very tidy. Honestly, one of the best Hampton inns I have stayed at. It was more modern and had very high ceilings. The AC worked very well, we had no issues. We were on the first floor near the side exit door and when we tried entering in through there with our room key it was not working which was not convenient as we were unloading our things. We had breakfast and it was very good! My son loved the cookies that were put out on the reception desk. Overall, I would recommend The Hampton inn in Seabrook and would come back if we are ever in town again. The hotel is located near many restaurants and grocery stores."

"We arrived at the hotel at 7:40pm after a 7 hour drive. The room had a horrible, very strong chemical smell. It was unbearable and certainly not fit for a guest stay (at least not to Hilton standards). I requested another room but the receptionist didn't appear very interested in our problem. She said that there were no other rooms available and left it at that. There was absolutely no effort on her part to solve the problem, and continually mentioned that it was not her fault but that of housekeeping. She promptly checked us out and left it to me to find us other accommodation. As mentioned, this happened late in the evening after we spent 7 hours on the road and were very tired. This was the worst experience I ever had at any hotel, yet alone from all my stays at any Hilton."